Five Star 2023 Etrading Overall Ratings – Insurer via software house platforms

Insurance Times is pleased to announce the results of the 2023 eTrading Survey, with the full report and wider findings to be published for subscribers in June. Over 750 brokers across the UK came forward to rate and assess the performance of trading with an insurer via a software house platform.

To acquire the comprehensive 2023 eTrading Data Insight Book, offering advanced analysis of broker feedback, broker group segmentation and wider etrading insights, please contact Aisha.Roberts@insuranctimes.co.uk

The eTrading survey aimed to investigate brokers experience of trading with an insurer via a software house platform. Zurich and Aviva have been awarded an overall five-star rating by brokers in the 2023 Insurance Times eTrading survey. This is the second consecutive year both insurers have achieved five-star ratings by brokers for consistent service across the eTrading route via software houses. A deeper analysis of the quantitative and qualitative findings from the 2023 annual eTrading survey will be available to subscribers in June.

Insurer via Platforms 2023 Star Rating 2022 Star Rating Ratings Change
Zurich via software house Five stars Five stars
Aviva via software house Five stars Five stars
AIG via software house Four stars Three stars 1
QBE via software house Four stars Four stars
Covea via software house Three stars Three stars
AXA via software house Three stars Four stars 1
NIG via software house Three stars Four stars 1
Allianz via software house Two stars Three stars 1
RSA Online Two stars Two stars