‘Processing error’ delays 50 fast-track registrations

Up to 50 company registrations for the new system handling fast-track low-value road traffic accident (RTA) claims were still to be processed this week – a month after its launch.

Independent chairman of the RTA portal project steering group, Tim Wallis, said the system went live on 30 April, but some registrations were outstanding.

He said: “We are aware that a maximum of 50 organisations have been affected by a processing error. This is due to incomplete details or organisational complexities in the registration form.”

He said some of the organisations, the bulk of which are claimants’ representatives, had not given accurate information when they tried to register. “These organisations are being identified and will be contacted directly. Anybody requiring further support can email us on support@rtapiclaimsprocess.org.uk.”

Other teething problems included the absence of a number of smaller insurers, accounting for about three per cent of market share, on the drop-down menu provided by the portal provider Insurance Database Services (IDSL).

But Wallis said IDSL had completed most registrations. “We can confirm that all post-launch portal registrations older than five days have been processed and log-in details provided.” He denied the system had crashed since its launch, adding that any log-on problems for those who had already registered were because of a planned two-hour shutdown.

Figures published by the portal steering group show that 13,000 claims forms had been created by the end of May, a four-fold increase compared to the middle of the month. They also show that liability had been admitted in 2,021 claims and not for 228.

The Association of British Insurers stated: “Where there are issues around implementation, then all stakeholders will work together to ensure that these are ironed out as quickly as possible.”