Opinion polls published today on behalf of The Budget Group Companies show strong support from consumers and the insurance industry for allowing customers to download their motor insurance certificates from the internet.
The survey coincides with the launch on 26th March 2007 of the Department for Transport's consultation on proposals to allow the electronic delivery of certificates of motor insurance. The consultation will be completed on 18th June 2007.
An online survey carried out by the Budget aggregator Compare the Market, shows that 86% of respondents would prefer to receive their policy documents online enabling them to access and download them more conveniently. This compares to just 14% of respondents who said that they prefer to receive these documents in hard copy in the usual way via the postal service.
Findings from the insurance industry reflect this view with 69% of respondents stating that they believe customers should be given the option to download their motor policy documents.
Tom Cooper, head of internet, Budget Group said: “These findings clearly show that people want to download their insurance certificates when they make their motor insurance purchase. With 50% of people buying their cover online, it is time that this service was made available. There is also the environmental aspect that should not be ignored.”
