UK Space Agency’s chief digital information officer joins CII in new role

The Chartered Insurance Institute (CII) has appointed Mathew Mallett as its new chief digital and information officer.

Mallett joins from the UK Space Agency, where he most recently served as chief digital information officer.

Mallett will also perform his new role for the Personal Finance Society (PFS), the longest established and largest of the CII’s societies

In his new role, the appointee aims to further enhance the organisation’s senior focus on technology. He will also focus on improving digital experience for CII and PFS members, customers and staff.

Mallett will work alongside current chief operating officer John Bissell.

CII chief executive Alan Vallance said: “Since arriving in August, I’ve had the opportunity to review how the CII serves its members and customers and it is clear there’s opportunity for improvement.

“We are already in the process of transforming our customer and member experience and Mat’s arrival, alongside our current chief operating officer, will sharpen our focus further, as part of our commitment to improving the way we deliver value for our members, learners and corporate customers.”

Technology roll-out

Don MacIntyre, interim chief executive of the PFS, added: “The PFS shares the ambition of the CII to deliver an exceptional experience for our members and customers. I’m delighted to have Mat join the CII Group, bolstering the senior leadership and giving us the capacity to achieve our customer goals.”

Mallett, meanwhile, said: “It’s an exciting time to be joining the CII and PFS. The roll out of a new relationship management system early next year will make a big difference to customer and member experiences – a keen focus on serving our members and customers better needs to run through every aspect of our digital and technology development. I’m looking forward to working with colleagues to achieve that aim.”