Two-thirds of motor fleet managers say broker support is invaluable when making a claim

Just under two-thirds (62%) of motor fleet managers agree that the support of their broker is invaluable when they are making a claim, according to research by insurer Allianz Insurance.

Its poll of 100 UK fleet managers also found that 59% of respondents think they have experienced fraud first-hand, while 36% state that their organisation has been a victim of fraud. Just under a quarter (23%) suspect they have been a target of fraud.

In order to lessen potential fraud, 59% of motor fleet managers have taken preventative measures.

Tony Newman, head of motor claims at Allianz Insurance, said: “With so many businesses affected by motor insurance fraud, it’s not surprising that 59% of fleet managers say they’ve taken preventative measures.

“However, this still leaves a worrying proportion at a heightened risk of fraud. All drivers need to be aware of the types of fraud that might affect them.”

Accident notification

Allianz’s survey further revealed that 74% of motor fleet managers expect at least one vehicle in their fleet to have an accident within the next month; 94% of respondents admitted to making insurance claims on behalf of their drivers.

Allianz recommends a claims notification time of 24 hours after an accident, however its research demonstrated some key reasons why this is not always possible.

This includes drivers not informing fleet managers about an accident they’ve had (41%), not having access to an online facility to make a claim (28%) or simply not having enough time (20%).

Newman added: “Educating drivers about what to do in the event of an accident and ensuring they have all the necessary tools to collect the necessary information will help with claims.

“Quicker notification of claims could ultimately bring down the overall total as delays in notifying sometimes result in an increased cost.

“We want to protect our fleet managers and their drivers during the general claims process but also by making life as hard and difficult for the fraudsters as possible. Staying vigilant, understanding the risks and engaging with your broker and insurer as early as possible will all help.”