ThingCo addresses FNOL to give motorists 'more power' over claims

Telematics specialist, ThingCo has selected Industry Insights to help it deliver a new product to address First Notification of Loss (FNOL).

FNOL is becoming a more important part of the claims process and one that many insurtech startups are trying to optimise.

Claim Technology has launched its bot, Robin that takes customers through the process at point of accident via text messages.

Tech specialist, Auger has urged insurers at new ways of handling the claims process at first point of contact.

Chris Cowen (right), Auger’s client relationship manager, said: “The First Notification of Loss call gives insurers an opportunity to explain the process and set expectations.

“More importantly, it offers a chance to listen to a customer’s needs, and give assurances that there are solutions to their issue.”

SMARTFNOL

Now, ThingCo is working on a product which will allow the claims process to be driven almost entirely from the data collected from the ThingCo device, ultimately a SMARTFNOL solution.

ThingCo will manage the claim from the moment of impact, on behalf of the insurer, and Industry Insights will deliver a full suite of claims services from roadside recovery through to vehicle hire and repair via its partners.

With real-time crash data including video footage feeding directly into ThingCo’s SMARTFNOL centre, a crash will prompt the voice from the device to speak to the driver to check their condition, alerting the medical and recovery services as appropriate.

Then the data concerning the collision, the extent of damage to the vehicle will be used to confirm liability and support a speedy claims service, with the ThingCo smartphone app keeping the customer updated on progress.

Mike Brockman (left), chief executive of ThingCo said: “Our device will provide motorists with the peace of mind that if they have an accident we have their back – no more ‘he said, she said’ and disputes over liability.

“The team at Industry Insights are as excited as we are at the potential of our device. We are bringing all the right ingredients together to deliver a truly innovative SMARTFNOL solution that will help change consumer expectations around motor insurance claims and assist the sector in cutting claims costs.”

ThingCo says it is on track to launch a beta test of the device amongst 1000 motorists before the end of the year.