State-of-the-art machine learning claims tech launched for motor insurers

A new AI-driven motor claims management system has been launched.

Called Cobalt, its owners say the system uses AI and machine learning to deliver superior FNOL, non-fault, third-party capture and accident damage claims service.

Insurers and brokers can customise Cobalt, which is brought to market by Coplus. 

Coplus managing director Jason Tripp said: “In Cobalt we’ve built a motor claims management solution that combines technology with people to achieve better outcomes for our insurer partners and their policyholders.

”Put simply, it’s about doing the right thing at the right time. That is achieved by integrating much greater levels of data into the decision-making process right at the start of the claim and through integration with best in class supply chain partners.”

The service is delivered amid a challenging time for motor insurers, with rates still falling, according to latest data.