Insurance Times shares its shortlist selected from a record-breaking number of entries, following an initial judging process 

The time has arrived to reveal this year’s Claims Excellence Awards, organised by Insurance Times – will your firm take the trophy home?

Claims performance is a vital metric for insurance firms and works as a key touchpoint between insurance professionals and customers seeking peace of mind in times of need.

Insurance Times’ Claims Excellence Awards acknowledge the work of trailblazing firms in the UK claims sector – spanning across areas such as claims management, training and customer care.

A grand, record-breaking number of entries were submitted for this year’s awards.

The winners will be revealed during a celebratory ceremony at the Royal Garden Hotel, London, on the 25 May 2023.

Insurance Times would also like to thank the sponsors of the Claims Excellence Awards 2023 – Hiscox and Innovation Group 

In no particular order, the finalists are:

Claims Achievement Award 

ARAG plc

Brooklin Claims Consultants

EIS and Esure

FloodFlash

Lloyd’s and Vitesse

National Claims


Claims Achievement Award – Broker 

Clegg Gifford and Co 

Miller Insurance

Romero Insurance Brokers


Claims Product Solution of the Year – Claims Management 

Davies

GHG Solutions 

Sedgwick and Typhoon8


Claims Product Solution of the Year – Insurer 

ARMD 

Ecclesiastical Insurance

Esure and EIS

Hiscox UK

Zurich Insurance Company


Claims Product Solution of the Year – London Market 

Brit

DOCOsoft

Lloyd’s and Vitesse


Claims Product Solution of the Year – Motor 

Bridgetech Automotive 

Corporé

Horwich Farrelly (Car Wash)

Nuvalaw in joint venture with Trust Arbitration

VisionTrack


Claims Product Solution of the Year – Technology Supplier 

Alphatec Software

Bdeo

CPP Group and Blink Parametric

RDT 

RightIndem


Claims Service Solution of the Year – Claims Managment/Law Firms

Belvedere Mead 

DWF Law 

GHG Solutions 

Horwich Farrelly (Car Wash)

Horwich Farrelly (HOLT)

Sedgwick


Claims Service Solution of the Year – Insurer/Broker

Beazley

Hiscox UK

Lloyd’s and Vitesse

Marsh

Travelers Management 


Claims Team of the Year – Broker 

Clegg Gifford and Co

Collingwood Business Solutions 

Romero Group

The Plan Group

Tysers - film and TV claims team


Claims Team of the Year – Insurer 

Aviva

Beazley

Hiscox UK

NFU Mutual (credit hire team)

NFU Mutual (Third Party Assist)

Vetsure

Zurich Insurance Company (motor expert team)

Zurich Insurance Company (personal lines express property claims)


Claims Training Excellence Award 

Beazley

Clegg Gifford and Co 

Direct Commercial

Hiscox UK

London Market Joint Ventures

Markel UK

Zurich Insurance Company


Commercial Lines Claims Excellence Award 

Brit

FloodFlash

Markel UK


Credit Hire Solution of the Year 

AX

Bridgetech Automotive

NFU Mutual


Customer Care Solution of the Year  Insurer

FloodFlash

Hiscox UK

Zurich Insurance Company


Customer Care Solution of the Year  Supplier 

Countrywide Hearing

CPP Group and Blink Parametric

Financial Services Compensation Scheme

GHG Solutions 

National Claims


Fraud Solution of the Year

Aioi Nissay Dowa Europe and Mind Foundry

Aviva

Aviva and DWF Law LLP

Charles Taylor

Horwich Farrelly (Car Wash)

Keoghs

Sedgwick

Sentiance


Legal Claims Management Team of the Year 

DWF Law LLP

Indemnity Legal

Keoghs

RPC

Strata Solicitors 


Third Party Claims Management Team of the Year 

C Lewis and Company

Charles Taylor

Charles Taylor (Ukraine Team)

Innovation Group

Orchard Administration

Sedgwick and Simply Business

Winn Group


Claims Champion of the Year (nomination only)

Hannah Anderson – Trinity Claims

Laure Andre – ETA Insurance

Jodie Kay – Auger

Phil Maxwell – Unicorn Underwriting

Billy Hinken – Pen Underwriting

Glenn Stevens – Hiscox UK

Tickets to the glamorous awards ceremony are available to buy now. For more information, click here.