MGA Q&A: Focus says ‘human touch’ is critical to offering high quality service to brokers

What do you excel at in your offering to brokers?

Focus excels in offering a high quality, personalised service to our broker panel. We call it the ‘Human Touch’. Each broker has their own dedicated underwriter, a single point of contact who has an in-depth understanding of their needs.

Focus’s products often come with unique policy wordings and we can turn around quotations and issue policy documentation within 24 hours on our delegated authority product range.

We offer commercial, construction and professions products to enable our brokers to cater to their clients’ every need and want. No case is too small or large; we excel particularly in assisting brokers looking to place niche or specialised risks.

What exciting new developments do you have in store for your broker community?

Focus takes pride in its approach to innovation; we’re always researching the market for new and interesting products to satisfy our brokers’ needs.

One of our newest offerings is our specialist facility to source latent defects insurance for property owners.

We are also in talks with new markets and suppliers to enable us to offer wider capacity to brokers for a broad range of risks, within both the construction and commercial sectors – including a suite of property and unoccupied property offerings.

Do you think Covid-19 will have an impact on MGAs? If so, what?

The pandemic has had an impact on all aspects of business and society, and we have seen a hardening of the market and reduced capacity in some areas. However, we feel that we have bucked the trend as an MGA in these difficult times.

For example, we beat our June new business target and are still showing growth at around 6% year-to-date. In addition, our dedicated underwriters have been here to help our brokers every step of the way.

We are also in the process of moving to more spacious new offices, a step further on the path to our goal of growth and expansion.