News

Insurers’ ‘failure’ to address customer concerns over loyalty tempering public trust

By 2023-11-15T07:00:00

Trust

’A guarantee for existing customers that they won’t be charged more than a new customer would have a real impact on public trust,’ says policy and public affairs director

Public trust in insurers is being tempered due to companies’ “failure” in addressing consumer perceptions that new and existing policyholders are treated differently.

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