Insurance Times Awards 2024: Superscript achieves 50% year-on-year growth through focus on SME clients

1. Why did you put yourselves forward for Schemes Broker of the Year category?

We put ourselves forward for the Schemes Broker of the Year award because Superscript has transformed the schemes and partnerships space with a focus on SME clients.

By leveraging cutting-edge technology, we’ve revolutionised broker and customer connections, offering rapid market access, tailored solutions and seamless integration.

Our recent wins with TSB and Checkatrade demonstrate our impact, while we continue to build on our existing partnerships to unlock new opportunities.

Our AI-driven platform sets a new standard, empowering businesses with precision and efficiency and driving ongoing innovation to meet the ever-evolving needs of the market.

2. What do you think makes your entry stand out and why should you win the award?

What sets Superscript apart is our holistic approach, blending cutting-edge technology with human expertise to transform the Schemes landscape.

We consistently launch new schemes within 30 days, offering unparalleled value to insurers, clients and customers. 

Our seamless integration of online and offline teams ensures every customer receives exceptional service – whether interacting digitally or requiring personal support.

Superscript’s customer experience is second to none, combining technical excellence with a deeply empathetic approach.

From tailored risk management education to a fully managed claims process, we ensure continuous, high-touch support at every stage, empowering our customers and setting new benchmarks for industry excellence.

3. What would winning this award mean to you and your firm?

Winning this award would be a powerful validation of our team’s hard work and innovation over the past year.

Achieving 50% year-on-year growth, securing new partnerships and consistently high customer satisfaction – with an NPS of +61 and a Trustpilot rating of 4.6 – demonstrate our dedication to delivering outstanding value.

We’ve achieved this by staying true to our guiding principles – we are unafraid to innovate, unassuming in our approach, unstoppable in our pursuit of excellence and deliver the unexpected.

This recognition would motivate us to continue pushing boundaries and empowering businesses through our transformative, customer-first approach.