Insurance Times Awards 2024: SBS Claims driving ‘technological advancement’ to save claim handlers 800 hours a month

1. Why did you put yourselves forward for the Excellence in Claims Technology – Claims Management Service Provider category?

The automation of call notes and summaries marks a significant advancement in our technology journey, leveraging cutting-edge AI solutions to optimise the workflows of our claim handlers.

This innovation saves them over 800 hours per month, allowing them to dedicate more time to enhancing customer service.

This achievement aligns seamlessly with the Excellence in Claims Technology – Claims Management Service Provider Award. Being shortlisted for this category by Insurance Times is a great acknowledgment of the SBS team’s hard work and dedication.

2. What do you think makes your entry stand out and why should you win the award?

Our use of cutting-edge AI technology is unique, groundbreaking and unmatched by our peers and competitors, positioning SBS as a standout service provider and the go-to company for design sprints and technological innovation.

By leveraging AI intuitively and focusing on delivering exactly what clients and their customers need, we are driving technological advancements that benefit all stakeholders.

Our Trustpilot score of 4.8 and an NPS exceeding 80 are clear indicators of the success and impact of this innovative technology implementation.

3. What would winning this award mean to you and your firm?

Technological excellence and digitisation are at the core of our DNA, driving successful partnerships with leading UK insurers and fueling 100% growth in both turnover and claims volume over the past five years.

Winning this award would be a remarkable acknowledgment of our innovative digital strategy and reinforce our leadership in developing AI solutions that benefit both our insurance company clients and their customers.

We would be thrilled to receive this award – the champagne is already on ice!