Insurance Times Awards 2024: CoreLogic and Admiral prioritise support and swiftness in claims resolutions

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Leah Davies, director of client success and insurance solutions at CoreLogic, talks about the company’s entry with Admiral for the Excellence in Claims Technology – Insurer award

1. Why did you put yourselves forward for the Excellence in Claims Technology – Insurer category?

CoreLogic has entered this award application to highlight the success of its collaboration with Admiral in improving the property claims process.

Leah Davies_new

Leah Davies, director of client success and insurance solutions at CoreLogic

While not every home claim is deeply emotional, a home is still one of the most personal and valuable spaces for people. The process can be complicated and time-consuming and we’ve worked together to make it easier and more supportive.

By focusing on better communication and quicker resolutions, we’ve created a more seamless experience for policyholders, helping them get back to normal faster when they need it most.

2. What do you think makes your entry stand out, and why should you win the award?

Our joint entry stands out because we’ve focused on the people behind the process – ensuring policyholders feel genuinely supported and that their claims are resolved swiftly.

CoreLogic’s technology has helped Admiral upgrade the claims journey, improved supplier coordination and reduce bottlenecks. This has led to more efficient claims handling, increased transparency and a more streamlined experience for all involved.

Admiral’s ability to continuously learn from real-time insights has also helped fine-tune the process, delivering better outcomes for policyholders and suppliers alike.

3. What would winning this award mean to you and your firm?

Winning this award would validate the effort we’ve put into creating a more human and responsive claims process.

I’ve worked in claims myself and I know how stressful it can be for people when their homes are damaged. Together, Admiral and CoreLogic have made that process more customer-friendly and faster, taking some of the pressure off policyholders.

This award would recognise the positive changes we’ve made – both in making life easier for the people we’re helping and in setting new standards for how claims should be handled in the future.