High Five: Catch up on the biggest stories this week

Starting off the week, editor Katie Scott spoke to Tom Downey about Pen Underwriting’s M&A plans.

• Tom Downey: Pen Underwriting plans to use M&A to build ‘a much more specialist, niche business’

Then, Scott spoke to Ant Middle about Ageas UK’s plans to eye new product lines and M&A opportunities as it plots out its next three to five-year strategy.

• Ant Middle: M&A will provide Ageas UK with ‘optionality for the future’

Following this, deputy editor Yiannis Kotoulas looked at the popularity of flexible working after Insurance Times collaborated with recruitment organisation Vermelo RPO over a new survey.

• New research shows flexibility in working practices is vital in insurance sector’s war for talent

And then, technology editor Clare Ruel discussed the opportunities for AI when it comes to vulnerable customers.

• Phil Michell: AI holds ‘opportunities’ to address ‘black and white situation’ with vulnerable customers

Rounding off the week, junior reporter Chantal Kapani spoke to Ann Owen about how Aviva is “focused on claims service” within its high net worth (HNW) business.

• Ann Owen: Aviva Private Clients ‘focused on claims service’ in high net worth sector