High Five: Catch up on the biggest stories this week

Here are the biggest stories from Insurance Times this week.

Starting off the week, junior reporter Chantal Kapani asked industry experts how commercial lines brokers can harness technology and data driven insights to enhance customer service.

In Focus: How can commercial lines brokers harness technology to enhance customer service?

Then, contributor Jon Guy discussed the International Maritime Organisation (IMO) strengthening its environmental goals and how International Union of Marine Insurance president Frédéric Denèfle said that insurers needed to act now to support clients in meeting the new targets.

Marine insurers told they cannot leave clients all at sea with increased net zero ambitions

Following this, technology editor Clare Ruel spoke to former Lloyd’s of London chief executive Inga Beale, who said digitalisation in insurance came hand-in-hand with diversity and inclusion, but that the sector still had more to offer in terms of innovation. 

Inga Beale: Insurtechs bring ‘freshness of approach’ but diversity comes hand-in-hand with digitalisation

On Thursday, acting editor Yiannis Kotoulas spoke to Ageas UK chief executive Ant Middle about how the firm is committed to broker distributed personal lines business. 

Ant Middle: Ageas has planted its flag firmly in personal lines brokered business lines

And rounding off the week, deputy news editor James Cowen discussed emerging protection gaps that were concerning commercial lines brokers.

In Focus: The emerging protection gaps concerning commercial brokers