’We’re refunding those who have been overcharged and also writing to them to apologise,’ says spokesperson
Several Admiral customers are being issued refunds after an error led to them being overcharged at renewal.
The insurer is currently in the process of writing to consumers about the incident, which Insurance Times has been told affected a “small percentage” of people.
The renewal error was highlighted by a customer of Bell, which is an Admiral brand, on LinkedIn.
They posted a letter sent to them by Bell, which read: “We have identified an error affecting the premium quoted for your car insurance policy at renewal, meaning we charged you a higher renewal price than we should have.
“We are very sorry for any inconvenience this may have caused you, we are working hard to prevent this from happening again.”
Refunds
When Insurance Times approached Admiral about the letter, a spokesperson said: “We identified an error which affected the price that some of our customers were charged at renewal.
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“We’re refunding those who have been overcharged and also writing to them to apologise.
“This impacted a small percentage of our customers and they are being contacted. There is no need for customers to contact us.”
His career began in 2019, when he joined a local north London newspaper after graduating from the University of Sheffield with a first-class honours degree in journalism.
He took up the position of deputy news editor at Insurance Times in March 2023, before being promoted to his current role in May 2024.View full Profile
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