Davies Group reshaping Customer Solutions arm with acquisition

Davies has announced it is simplifying its Customer Solutions business with the acquisition of Veriphy Limited.

Announced today, Veriphy is a compliance solutions SaaS (Software as a Service) business which joins Davies’ Customer Solutions business, led by Mark Grocott.

The group’s enlarged Customer Solutions business will subsequently simplify its offering, creating three client-facing segments: Digital Customer Management, Customer Experience & Engagement and Risk & Regulatory Services.

Under the deal, Veriphy will form part of the Digital Customer Management business, led by Managing Director Jason Wolfe.  Founders and Directors of Veriphy, George Stark and George Ford will continue to lead the business.

Dan Saulter, group chief executive of Davies, said: “Our clients have to get customer on-boarding, compliance and regulation right first time, and success here is essential to their business success and risk management. 

“We want to help our clients achieve more and we want to continue to offer valuable additional services. 

“Veriphy is a fast growing regulatory SaaS platform and we are excited to be able to offer its identity and compliance capability to our more than 400 clients across the wider Davies business”. 

Development

Veriphy currently provides people and company checks, training, and outsourced identity verification solutions to clients operating in insurance, financial services, legal services, and other highly regulated markets.

The acquisition marks Davies’ fourth deal of 2018. It added insurance services and captive management capability through the acquisition of Randall & Quilter’s Insurance Services businesses in January, and in October acquired leading customer experience (CX) consulting and digital solutions business Ember and most recently Direct Group’s claims businesses. 

George Stark, director of Veriphy said: “I am delighted that Veriphy is becoming part of Davies as we plan our next phase of growth and development. 

“Davies’ focus on client service, investment in technology and in disruptive thinking aligns strongly with the culture and approach at Veriphy.”