Davies Group adds to customer solutions arm with acquisition

The Davies Group has completed the acquisition of Ember Group Limited.

Ember provides customer experience consulting, analytics, training and specialist resourcing to large organisations and major brands across a range of regulated and international markets, including insurance.

Ember’s team of 60 will join Davies’ customer solutions business, headed up by Mark Grocott. The deal will see all of Ember’s leadership team join Davies.

In a statement, the Davies Group said the acquisition would provide its global clients with a “broader and deeper range of customer experience (CX), transformation, analytics and training solutions.”

Dan Saulter, group chief executive of Davies said: “Ember has a great track record and incredible reputation for delivering significant value for its clients through deep domain expertise in customer experience, analytics, resourcing and training. 

“By adding Ember’s capability to Davies we can become even more valuable to our clients, providing deeper solutions and staying relevant to their evolving needs in service design and delivery. 

“I am excited to be working with Mike, David and the whole team as we take our broader proposition to the market.”

Second deal

Davies Group in March split its business in three - with the customer solutions business sitting alongside the group’s claims solutions and insurance services businesses.

In July, Saulter told Insurance Times that growing the customer solutions and insurance services side of the business would be a key priority for the year.

The deal marks Davies second deal of 2018 after adding insurance services and captive management capability through the acquisition of R&Q’s services businesses in January this year.

In the past year, Davies added more than 100 new accounts from existing and new clients to its growing operations and digital platform, and recently reported strong revenue growth of 41% in the year to 30 June 2018, including 11% organic growth across its platform. 

Mike Havard, chairman of Ember said: “We are excited by the opportunities presented by the Davies acquisition for our clients, the whole Ember team and our future potential together.

“There was an immediate sense of alignment and fit with Davies; their client and people focused culture validated Davies as the right partner to support our next phase of growth.”