Claims Excellence Awards finalist 2021 Q&A: Entegral aims to ‘reinforce best practice and reduce repair costs’ with tech solution

Here we feature Entegral’s entry into the Claims Product Solution of the Year – Claims Management category.

Entegral entered its technology solution for claims into this category – to see more fantastic Q&As from finalists, click here

What key achievement did your entry highlight?

Entegral proudly develops technology that truly enables the global motor claims industry to communicate and collaborate with both customers and supply chains.

With Entegral, insurers build and manage a network of suppliers to produce the right choices at FNOL. The technology can also track the claim process, providing more transparency and control, as well as giving the consumer an enhanced digital journey.

Can you share data or testimonials to back up your bid to win?

Entegral handled 400% more claims in 2020 than 2019, which truly demonstrates the popularity of the product and the results it delivers to our customers.

Our customers tell us that:

“Entegral keeps us closer to our network’s performance. I can see how each repairer is performing on a variety of metrics and rank them against each other.

“At a granular level, I can understand how we are performing and where our opportunities are. It allows us to reinforce best practice and reduce a variety of repair related costs.”

What sets your firm apart from the other shortlisted contenders?

We fully appreciate the excellent work and innovation that other shortlisted firms bring to the claims industry, but Entegral offers our customers a truly unique history and claims experience.

Entegral was created for Enterprise Rent-A-Car, to solve real-life operational challenges resulting from managing repairs for one of the world’s largest fleets, with two million vehicles averaging only six months on the road.

This experience gives Entegral the unique advantage of solving complex challenges and positions Entegral at the forefront of the claims industry, which brings our customers a true competitive advantage.

How will you celebrate if you are the victor?

Winning this award would represent a huge achievement for Entegral and give our teams some well-deserved plaudits for the hard work and innovation they bring to the claims industry.

Entegral has grown rapidly since it was brought to the UK market in 2019.

Despite aiming high and setting ambitious goals, we have managed to deliver and this is truly down to our dedicated teams that work to solve our customers’ challenges every day.

Winning this award would provide welcome recognition within the industry and enable us to reach more customers in the future.