Claims Excellence Awards finalist 2021 Q&A: Claimsplanet sees 31% improvement in claims turnaround times

Here we feature Claimsplanet’s entry into the Claims Product Solution of the Year – Technology category. 

Claimsplanet entered its claims app into this category, to see more fantastic Q&As from finalists, click here

What key achievement did your entry highlight? 

Our initial critical success factors were cost saving, process efficiencies and an improved green credential.

We have also been delighted with the benefits experienced by Baker & Co, there have been significant financial savings in general operational and surveyor cost, and there has been improvement in the material operational claims cycle, allowing claims to be settled in hours, instead of days (on average representing a 31% improvement in turnaround times).

In addition to reducing the need for repetitive admin tasks through automation, we have also seen environment sustainability benefits, which have resulted from reduced travel and lower numbers of paper files being created.

With all industries being tested throughout the pandemic, the Claimsplanet app and streamlined digital processes allowed social distancing for safer, more efficient claims management.

Can you share data or testimonials to back up your bid to win?

“Because Claimsplanet provides so much detail, we can arrange repairs and even send letter-of-offer, and full electronic settlement all through the fully GDPR-compliant back office” Paul Baker, Claimsplanet chief executive officer

“A Fast Track claim proves 100% safer than despatching an on-site agent. With claims processing time reduced from 7 days to 24 hours, Claimsplanet provides enhanced efficiency and health-and-safety throughout Covid-19 and beyond.” Chris Baker, Claimsplanet claims director

What sets your firm apart from the other shortlisted contenders?

The pandemic severely disrupted most insurers’ outdated operations, prompting an overnight shift to remote working and virtual customer engagements. Whilst many companies were exposed to major gaps in their digital capabilities, Claimsplanet had already developed a digital operational capability, transforming the claims reporting and survey model, which was hugely beneficial.

It allowed our partners, Baker & Co, to operate as usual thoughout the lockdowns, settling relocation insurance claims globally - it removed the dependance on face-to-face contact.

The app and back office solution can be used for agent inspections to support consistent reporting, in addition to the customer “fast-track” self service option. It uses a combination of the customer, or a lower cost global network of gig economy agents, and technology provides a digital on-demand personal claims experience.

How will you celebrate if you are the victor?

We’ll communicate our success across our various social media platforms, re-engage with our business partners and prospective clients, and have a face-to-face celebration with the Claimsplanet team now that we can (i.e. lots of champagne!).