Claims Excellence Awards finalist 2021 Q&A: CAPS overhauls supply chain process removing connectivity barriers

Here we feature CAPS’s entry into the Claims Team of the Year category

CAPS entered its supply chain solution into this category – to see more fantastic Q&As from finalists, click here

What key achievement did your entry highlight?

CAPS removing barriers to connectivity, making connectivity available and affordable for everyone throughout the supply chain.

Connecting insurers/providers to their repair networks, CAPS now processes upwards of 2 million technical operations per day. CAPS provide transparency and security of data exchanged, in a GDPR compliant way through automation.

Can you share data or testimonials to back up your bid to win?

“CAPS provides a platform for us to automate the data we exchange in a secure and timely process amongst our supply chain partners. We have established a robust working partnership with the CAPS team to deliver a consistent and streamlined process. We continue to benefit from the efficiencies that CAPS connected digital service offers, both to our own business and that of our partners and Customer-client base,” said Mark Garnham, engineering director, Gallagher Bassett.

What sets your firm apart from the other shortlisted contenders?

We are agnostic within the Motor claims supply chain, we therefore have or present no barriers to connectivity.

Our vision is: To become the insurance claims industry’s preferred and trusted source of open and agnostic data that is secure, sustainable and scalable for current and future emerging needs. Our technology will add value to everyone throughout motor supply chain operations. We will achieve this by industry led collaboration, supply chain connectivity and efficiency, enabling digital strategies.

How will you celebrate if you are the victor?

We will continue to help and support the automotive claims sector by providing connectivity in a secure, sustainable service. Continuous development to meet the markets needs whilst providing the much-needed transparency for all. Each award we win is a badge of honour and supports our credibility within the industry as a trusted provider of digital solutions.