Claims Excellence Awards Finalist 2020 Q&A: Sedgwick’s work during the aftermath of Hurricane Dorian

Here we feature Sedgwick’s entry Third Party Claims Management Team of the Year

Sedgwick entered its work managing the aftermath of Hurricane Dorian

What key achievement did your entry highlight?

In the immediate aftermath of Hurricane Dorian, we sent a team of UK-based volunteers – 25 skilled and experienced loss adjusters – to support clients and customers in Grand Bahama and Abaco.

Amid scenes of traumatic devastation, we diligently worked our way through over 950 commercial and domestic claims. Within 35 days, offers had been made on 55% of losses. Claims were finalised, quickly and fairly – today, 98.7% have been settled.

More importantly, in this unprecedented humanitarian disaster, we went the extra mile. We delivered compassionate and sensitive care to people in these shattered communities, and we helped them re-build their lives.

What sets your firm apart from the other shortlisted contenders?

Sedgwick is a truly global business that works as one. We share specialist knowledge and expertise widely across the group. We also have the resources and the scale to respond to complex, catastrophic losses, of any size, anywhere in the world.

‘Caring Counts’ at Sedgwick – and taking care of people is at the heart of everything we do. We put this into practice in every aspect of every claim we handle – every customer matters. It’s this ethos that really sets us apart from our competitors.

Can you share data or testimonials to back up your bid to win?

Grand Bahama customers:“…I never in a million years expected such a wonderful adjuster. During such devastation and catastrophe, you empathized with me and my family. Thank you, thank you. I will never forget you or what you’ve done for me here…”

“…thank you for your demonstration of professionalism during this most difficult and challenging period for me…. Continue to do the good job that you’re doing.”

Client – Bermuda:“….Updates regarding inspections, coverage queries and general feedback were a constant feature throughout the process. Overall, we’re very satisfied with the service and level of engagement/communication afforded to us by Sedgwick.”

How will you celebrate if you are the victor?

The UK team involved in the CAT response in Grand Bahama and Abaco, won the Sedgwick Values in Action Team Award – and we were all invited to a lunch in London, with Sedgwick’s chief exec.

Unfortunately, due to the current situation, this had to be postponed. But when normality returns, the lunch will be a great opportunity to celebrate a job well done, and winning this award would make it extra special.

Read more… Big Question June 2020: When the insurance world returns to offices, what will the new normal look like?

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