Claims
News Analysis
Ombudsman complaints reveal insurers are still struggling with claims
Customers must be placed at ‘the heart of the claims process’ if insurers are to instigate a turnaround in complaints, says market intelligence firm
News
Allianz makes c-suite hire as it merges personal and commercial claims teams
’This is an exciting time for us as we unify our business to leverage the strength of Allianz,’ says chief executive
News Analysis
Briefing: New Year resolutions brokers should stick to for 2025
Chief executive details three insurance linked resolutions for brokers this year, centred on adopting a longer-term view of risk and emphasising community ties
News Analysis
Ogden rate change causes overcompensation concerns for insurers
The government’s spring clean of the personal injury discount rate puts scrutiny on compensation see-saw, with market commentators dwelling on drivers for over and undercompensation
Sponsored Content
Bridging the credibility gap with claimants – E2E
Sponsored content: Eddie Longworth, chief executive at E2E Total Loss Claims Management, discusses how the claims sector can utilise Consumer Duty to build trust with the paying public
News
DWF snaps up Gallagher Bassett’s UK chief executive for senior claims role
’I look forward to working with the talented professionals at DWF to further enhance our claims management services,’ says appointee
News Analysis
Briefing: Ifed celebrates 2024 custodial sentence success as it firms up 2025 operations
Tom Hill, detective chief inspector at the City of London Police’s Insurance Fraud Enforcement Department, rounds up the department’s 2024 activity and spotlights its focuses for 2025
News
Which? demands FCA action as insurers ‘fail to meet’ Consumer Duty standards
’Too many people are having their claims rejected and enduring appalling treatment at the hands of insurance companies,’ says director of policy and advocacy
News
Fronting insurer appoints new head of claims
’He has an excellent track record and is well respected as an expert in managing complex multinational claims,’ says chief executive
News
Insurance firms to integrate under one brand to bolster claims service
’The aim of the integration is to capitalise on the complementary strengths of both businesses,’ says statement
News
DLG launches new initiative to improve vehicle repair standards
’We’re not only raising the bar for vehicle safety, but also ensuring we’re prepared to meet the demands of an increasingly complex automotive landscape,’ says claims director
News Analysis
Briefing: 2025 shows little sign that the tide will turn
New year snowfall brings flooding front of mind for both the government and insurance sector – but how effective will resilience taskforce be?
News
Burge confirms new Hiscox role as he officially leaves Allianz
Burge also sent his Allianz colleagues a goodbye message on LinkedIn
News
ABI warns of costly burst pipe claims as cold weather hits
’Cold weather can lead to pipes freezing and bursting,’ says senior policy adviser
News
Arrests after FCA investigations into unauthorised debt and claims management activities
The FCA’s investigations continue
News
Restaurant group secures £2.5m settlement with insurer
The claim was for a ’breach of a contract for insurance for losses arising in 2020’
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Insurance takeovers signal major motor opportunities – E2E
Eddie Longworth, chief executive at E2E Total Loss Management, discusses how value chain suppliers must have a more focal role in M&A considerations
News
Insurance Times Advent Calendar: Shirley Woolham
Shirley Woolham, chief executive at Minster Law, tells Insurance Times her festive wishes for 2025 – including greater clarity on tariff timetables and an enhanced, industry-wide customer focus
News
Football clubs Arsenal and Liverpool ‘settle’ major insurance dispute
They were among other teams to pursue a pandemic-related business interruption claim
News
Insurers lose court battle with Sky over claim around damage to headquarters
The roof of the global headquarters was damaged due to water ingress
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