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Broker CEO Forum: Insurers must invest in broker service after pandemic ‘broke the back’ of service models

By 2022-10-14T12:37:00

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However, brokers must improve communications too as overall insurer service also reflects on their own businesses from an end customer lens

Insurers should focus their strategies on investing in capabilities to support broker partners in order to provide the best service that they can, according to an insurer speaking at Insurance Times’ exclusive, annual Broker CEO Forum, hosted yesterday (13 October 2022).

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