Aspen appoints new claims management partner

London-based (re)insurer Aspen has appointed integrated legal and business services provider DWF as its new claims management partner, a statement released today (16 August 2023) said.

The move will see the two firms agree a new claims management outsourcing contract and form a strategic partnership.

This will be focused on portfolio management via an end-to-end claim and litigation servicing model.

Lee Elliston, chief operating officer of group claims at Aspen, said: “In DWF, we are pleased to have selected a claims management partner that shares our vision and values to deliver service quality and operational excellence.

“[This will] advance our claims proposition for our clients, through portfolio management, technical talent and skills and integrated digital solutions.”

Selection process

DWF was selected following a proof of concept phase, which lasted over six months.

This saw teams in the UK and US collaborate with Aspen to support a differentiating servicing model that supported its growth while delivering good client and customer outcomes.

Now that DWF has been appointed, the two firms have initiated plans to fully integrate its claims teams and respective operating systems to deliver “a seamless and consistent service to partners and clients”.

Paul Cowen, head of claims management and adjusting at DWF, said: “We’re delighted to be working with Aspen to help them manage a proportion of their claims across a number of business classes.

“The selection of DWF as a partner is a testament to the work of our global claims experts, the breadth of our expertise across multiple lines of business and our global footprint.

“We operate as a seamless global team on a single global platform, which offers Aspen additional value, flexibility and depth in alignment with their operating model and growth plans.”