’Bringing our financial lines claims team in-house for the first time ensures that we can deliver the best possible service to both our brokers and customers,’ says head of casualty claims

Insurer Allianz has established an internal team dedicated to handling financial lines claims, with a primary focus on directors’ and officers’ (D&O) and professional indemnity (PI) business.

According to the insurer, the new Milton Keynes-based team has been created in a bid to ensure that brokers and customers are “seamlessly supported”.

Allianz explained the new financial lines claims team will “work hand in hand” with its underwriting teams.

“In turn, this will ensure that there is an in-depth understanding of all angles of the customer’s business, enabling them to progress claims swiftly”, said Allainz.

For complex legal matters that require support, Allianz will provide access to specialised solicitors from Clyde and Co.

Mark Merrix, head of casualty claims at Allianz Commercial, said: “Bringing our financial lines claims team in-house for the first time ensures that we can deliver the best possible service to both our brokers and customers, ensuring that they are supported every step of the way – from their product requirements through to claims processing and legal advice if needed.”

Growth plans

The financial lines team will focus on Allianz’s D&O and PI propositions.

In turn, this will bolster Allianz’s presence in the two markets by working closely with branch distribution teams and local brokers.

The move followed Allianz forming a financial lines team focusing on D&O and PI last year (17 May 2023).