News Analysis – Page 28
-
IT InterviewQ&A: Delegated claims admin teams help alleviate regulation and inflation pressures
Richard Fleming, technical claims controller at loss adjusting business Woodgate and Clark, talks through the role and key focuses of delegated claims administration teams
-
IT InterviewTara Foley: Consumer Duty is ‘not a one and done’ regulation
Insurer chief executive says the implementation of the new rules has ‘required significant effort and focus’
-
News AnalysisIn Focus: Industry responds to Labour’s promises on car insurance
As the Labour party vows to tackle ’out of control’ premiums, industry experts respond to politicians’ pledges
-
IT InterviewEddie Longworth: Claims Champion award has boosted momentum around AI code of conduct
Award winner ‘overwhelmed’ by victory, thanking ‘large team of volunteers’ who contributed to project that helped secure the recognition
-
News AnalysisBriefing: Time for the industry to sink or swim around flood risks
Flood-related claims are on the up, heavily influenced by climate change and the uptick in named storms – the insurance industry must take a proactive stance on this risk to avoid drowning in high claims volumes
-
News AnalysisIn Focus: How can insurance firms address pricing and reputational challenges arising from the ethnicity penalty?
Citizens Advice coined the term ‘ethnicity penalty’ in 2022 to describe when people of colour pay higher insurance premiums than white people – how is the sector ensuring that ethnicity is not influencing pricing?
-
IT InterviewConny Kalcher: Transforming the insurance customer experience block by block
’What we are doing is moving a whole super tanker that’s used to working one way to work in a different way,’ says group chief customer officer
-
News AnalysisBriefing: Cryptocurrency risk landscape is shifting – will insurers step up?
Insurers have steered clear of insuring crypto as it’s a volatile market – but following a recent deepfake scam, is it time to rethink this emerging risk?
-
News AnalysisChallenges for travel insurers as tourism returns to pre-pandemic levels
Insurance Times reviews the current landscape in the travel insurance sector following the tumultuous years of the Covid-19 pandemic
-
IT InterviewGeorgina Davis: Zurich helping brokers avoid ‘computer says no’ problem when trading
’We have, 100%, all real people behind our online platforms,’ says head of broker proposition and distribution
-
IT InterviewAnn Owen: Aviva Private Clients ‘focused on claims service’ in high net worth sector
’We are staffed up because it’s not an option to not pick up the phone,’ says managing director
-
News AnalysisBriefing: Could government intervention create a rocky road for motor insurers?
A concerted effort to bring down claims costs must begin – and there’s not really any other option
-
IT InterviewPhil Michell: AI holds ‘opportunities’ to address ‘black and white situation’ with vulnerable customers
’The challenge is only [a] few customers will actually declare themselves as vulnerable when asked,’ says director
-
News AnalysisNew research shows flexibility in working practices is vital in insurance sector’s war for talent
A full third of surveyed companies in the insurance sector did not mandate any days in the office according to the results of the UK Insurance Working Policy Report
-
News AnalysisOpinion: How true is the claims ‘shop window’ adage?
Editor Katie Scott discusses whether a change in perspective around how claims are viewed could help improve customers’ perception of the industry
-
IT InterviewAnt Middle: M&A will provide Ageas UK with ‘optionality for the future’
Chief executive eyes new product lines and M&A opportunities as personal lines insurer plots out its next three to five-year strategy
-
IT InterviewTom Downey: Pen Underwriting plans to use M&A to build ‘a much more specialist, niche business’
Chief executive strives for MGA to be ‘magic in the middle’ between capacity partners and brokers as it looks to hit £1bn GWP by year-end
-
News AnalysisConsolidation leads to capacity squeeze in HNW market
M&A of high net worth focused businesses has created ‘one of the hardest markets’ for placing these specialist risks, says broker managing director
-
News AnalysisBriefing: Winds of change blow at Airmic as risk managers seek discourse diversion
Contributor Jon Guy explores how conversations at the UK’s premier risk management conference have shifted from protection to prevention
-
News AnalysisThe Big Question: What was the most important lesson learnt at the Biba Conference 2024?
Industry leaders reflect on the most significant lessons they learned at this year’s conference, or the key takeaways they took back to their businesses
