News Analysis – Page 25
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News AnalysisBriefing: Workers’ post-lunch performance creates new risks as they switch off to cyber threats
Could this be an opportunity for brokers and insurers to work with clients to push cyber security further up employees’ agendas?
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News AnalysisIn Focus: How will emerging technologies shape the future of insurance claims management?
Insurance Times asks industry experts how the transformative impact of emerging technologies will impact the future of insurance claims management
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News AnalysisTechTalk: AI uptick could see firms needing insurance to cover ‘mishaps’
While the onus for responsible use of AI currently lies with the regulator, should the insurance sector be addressing these concerns as a matter of priority?
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News AnalysisIn Focus: Insurer complaints are rising – so what is being done to improve claims service?
Industry experts discuss the complexity of claims and the innovations needed to improve the experience for consumers
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IT InterviewAnn Owen: How Aviva is targeting a ‘market-leading’ position in the HNW sector
The insurer’s managing director for HNW speaks to the ’insane’ last few years and how a defined strategy is driving the business forward
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News AnalysisBriefing: Insurer service concerns continue to rage
The overall picture of insurer service concerns is one of exhausted staff at both ends of the chain, missed deadlines and a distinct lack of autonomy and empowerment
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News AnalysisBriefing: Schooling the next generation in insurance via storytelling
Insurance is never short of a fascinating narrative, which is why one charity is using storytelling as a mechanism to get children interested in the sector
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IT InterviewJames Nicholson: From graduate scheme to Zurich’s chief of claims
’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer
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IT InterviewRobin Gilthorpe: Helping the insurance industry achieve ’the name it deserves’
The ’key focus area for us in the coming year will be the UK market’, says chief executive
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News AnalysisThe current opportunities for UKGI firms – ready for action?
Insurance Times’ latest webinar captures the thoughts of three senior leaders in the industry
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IT InterviewRichard Hartley: Are we prepared for underwriters’ roles to change?
Technology is very quickly changing the skills required for underwriting, says Cytora chief executive
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News AnalysisBriefing: Are apprenticeships the secret weapon in the war for talent?
Companies can benefit from hiring apprentices in multiple ways
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IT InterviewNeil Galjaard: Markel UK’s divisional managing director talks product strategy
‘You can knit the component parts together to give what is a truly differentiated proposition in that sector for the broker to deliver to their client,’ he says
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News AnalysisBriefing: New product launch points to clear shift towards climate change resilience for clients
The launch of a parametric product for climate risks may provide a glimpse into the future, says Jon Guy
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News AnalysisCould AI address ‘pain points’ in claims service for customers?
’The explosion into public consciousness has bled into the c-suite,’ says director
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News AnalysisIndustry urged to stop getting ‘overexcited’ about trends and not go ‘all or nothing’ on AI
’The industry has a tendency to get really excited about things and we all go bells and whistles,’ says head of corporate and commercial claims operations
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IT InterviewSteve Hearn: New chairman advocates a ‘continuity of direction’ for PPL
After taking the helm in August 2023, PPL’s newest chairman discusses a key opportunity in the market and whether he will follow in the footsteps of his predecessor
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News AnalysisBriefing: Consumer service vital after Luton Airport car park fire
The fire came at a time when complaints about car or motorcycle insurance hit a five-year high
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IT InterviewHoward Lickens: Clear Group ‘deliberately fussy’ about M&A targets
’This will be by far the biggest year we’ve ever had and I’d expect that to accelerate,’ says executive chairman
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News AnalysisBrokers ‘appalled’ by how long it can take to get hold of insurers
’We’ve got too many examples where it is just too hard to speak to somebody at an insurer about a client,’ says chief executive
