MSL hires claims boss

Independent legal expenses provider MS, has appointed Sue Stansfield as claims manager.

Stansfield has worked in the insurance industry for over 22 years. Most recently she was at Esure where she was one of its first claims team members when the insurer formed in 2000.

Prior to that she was with Norwich Union and was part of a project team that set up a centralised claims recovery unit in the North West to replace the Norwich Union Direct model.

In her new position, Stansfield will play a key role in shaping the direction of the company’s claims management department and strategy.

Nick Garner, managing director of MSL Legal Expenses said: “We are delighted to welcome Sue to the team, her knowledge and experience will be critical as we strive for the highest standards of customer service in our claims management process. We need someone of Sue’s calibre in order to help us continue to drive claims service forward and to ensure that we continue to drive efficiencies.”

Stansfield added: “MSL offers some very exciting prospects for the future and is pushing ahead with new products and services to meet the growing and specific needs of clients. I am convinced that the claims function can be one of the best in the business and I am looking forward to working with the team to help delivery a service that that revolutionises this sector.”