Protection for cancellation, illness and injury the first its kind
Mondial has combined with the UK’s largest fan to fan ticket exchange, Seatwave, to provide protection for consumers buying tickets for live music, sporting and entertainment events. The innovative offering, called Ticketcover™, provides Seatwave customers with a refund on the cost of tickets in the event of cancellation or being unable to attend.
This latest agreement will see Seatwave deliver a first to market offering, ensuring that consumers will get the full cost of their tickets back.
Ticketcover™ is included in the price of all Seatwave tickets and Mondial’s service includes the administering of refunds following breakdown on the way to the venue, illness, injury, jury service and a range of other events that could keep an individual from attending their chosen event.
Taylor Wescoatt, Vice President product development, Seatwave comments: “At Seatwave, we believe that buying tickets should be the easiest thing in the world, making sure the event itself is the most memorable part of the experience. It was important for us to choose a partner who shared our commitment to customer care and matched our level of flexibility and innovation. Mondial shares our focus on integrity and worked closely with the Seatwave team to create a product designed to meet the needs of today’s consumers.”
Yianni Katsiavriades, business development manager at Mondial UK, added: “This is an exciting contract for us and illustrates Mondial’s ability to adapt and work with real market influencers. The Seatwave team is forging new boundaries and Ticketcover™ shows how Mondial can apply its expertise in new market areas.”
