All articles by Matt Scott – Page 8
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Online onlyCMA probe: lack of action means claims costs could increase
Insurers warn that the Competition and Markets Authority’s failure to deal with inflated credit hire and repair costs could lead to an escalation in the price of a claim
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Online onlyCMA probe: credit hire firms looking to invest after years of uncertainty
Credit hire industry welcomes the findings of the Competition and Markets Authority and urges insurers not to launch an appeal
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Online onlyCMA probe: insurers must improve how add-ons are sold
No claims bonus protection comes in for special criticism from the watchdog
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Online onlyCMA probe: watchdog 'unable' to take action on £84m cost of credit hire
The Competition and Markets Authority will not be introducing proposed credit hire rate cap
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Online onlyGovernment consulting on second round of whiplash reforms
Proposals under consultation include a central IT hub for allocating independent medical experts and a data sharing initiative for claimant lawyers and insurers
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Online onlyBriefing: what can we expect from the CMA motor probe?
The eagerly anticipated final report from the CMA’s private motor insurance investigation is set to be published in the next couple weeks, but with so much still shrouded in doubt, Insurance Times takes a look at what the industry could face when the remedies are finally published
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Online onlyHas Laspo worked?
With claims volumes on the rise again, Insurance Times investigates the claims experience behind the numbers and asks whether the Laspo reforms have had a significant effect in the fight against fraudulent whiplash claims
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Online onlyClaims rebound after Laspo reforms
Claims registered with the Ministry of Justice portal grew by 16% in August compared to same period in 2013
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Credit hire firms ready to challenge CMA findings
“The bear is going to be unleashed” if it doesn’t get what it wants, the Credit Hire Organisation director general said
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Octo looks to mass market for telematics
Falling device costs can help technology expand out from young driver market
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Insurers can learn digital skills from the banks – SSP
The insurance industry is lagging behind high street banks in the digital arena
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Telematics aggregator Wejo launch delayed
Testing of the telematics smartphone app has led to the launch date being pushed back
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Online onlyRevealed: industry ranked on upheld complaints
Exclusive figures from the Financial Ombudsman Service reveal the best and worst performers when it comes to upheld customer complaints handling
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General insurance complaints continue to fall – FOS
Complaints referred to the Financial Ombudsman Service have fallen to their lowest levels since 2012
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Aviva achieves group wide cost savings ahead of schedule
Insurer has saved more than £568m since it introduced the savings target
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Online onlyIs the add-on market under threat?
With the FCA announcing it intends to force insurers to publish claims ratios for add-on products, Insurance Times looks at what the proposal means for the sector and whether its very existence is under threat
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Online onlyNIG looks to e-trading and telematics for growth
Managing director Jon Greenwood tells Insurance Times how technology is helping the business grow
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Profits tumble at Direct Line Group
Operating profit down 13% as premiums continue to fall at the insurer
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Direct Line Group reports improving motor book
And investment in technology aids emerging telematics offerings
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Online onlyBriefing: Contingents are a tough but necessary medicine for Willis
Willis’s return to the “Wild West of insurance compensation” could help make up the ground it has lost to its rivals
