All articles by Matt Scott – Page 16

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European insurers not making most of the digital era

2013-10-22T07:00:00Z

But future investment planned to close the gap on the rest of the world
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Upheld customer complaints for brokers surges: is service getting worse?

2013-10-18T07:00:00Z

Are consumers being diverted to lodge complaints from insurer to broker? Or is service getting worse?
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What are motor insurers doing to cope with the new price war?

2013-10-16T12:58:00Z

Data from Towers Watson and Confused suggests claims management company hotspots will feel the effects of the reforms most keenly
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FCA insurance complaints fall by 10%

2013-10-16T11:45:00Z

But industry is still the most complained about in financial services
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Motor rates hit lowest levels for more than two years

2013-10-16T07:00:00Z

But female motorists see premiums rise as Gender Directive takes effect
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Kerry London makes a return to profitability

2013-10-10T07:01:00Z

But turnover is down 9%
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Markel sets sights on third sector with Abbey Protection acquisition

2013-10-09T10:35:00Z

Charity and care home products from existing businesses will complement each other - Stovin (pictured)
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Complacency and overconfidence put UK's road users at risk

2013-10-09T07:01:00Z

More than two-thirds of motorists break traffic laws according to research from Brake and Direct Line
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Insurance M&A activity at highest level for two years – PwC

2013-10-02T15:34:00Z

Value of insurance deals accounts for over half of all financial services transactions
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LV= weather initiative improves customer satisfaction

2013-10-02T07:00:00Z

Ninety-five percent of customers are satisfied or extremely satisfied with claims handling process
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Can aggregators find growth?

2013-10-01T11:33:00Z

Turnover and profit have fallen for Gocompare as market matures, but there is still growth potential despite a competitive environment
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Ageas carries strong performance into 2013

2013-10-01T07:00:00Z

Insurer achieves profitable growth over H1 2013, according to the latest research from Insurance Times
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Global insurers grow profits by 13.5% – Insurance Monitor

2013-09-30T07:00:00Z

Improved underwriting performance combined with premium growth aids profitability
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Brit makes a strong start to 2013 with 86% COR – Insurance Monitor

2013-09-27T07:00:00Z

Insurer achieves profitable growth over first half of the year, according to the latest research from Insurance Times
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Lloyd's insurers profits fall despite improved underwriting – Insurance Monitor

2013-09-26T07:00:00Z

Insurers operating out of Lloyd’s have suffered from a slump in investment returns
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FCA finds 12 firms not handling PPI complaints fairly

2013-09-25T11:15:00Z

One of the 12 has been referred to the regulator’s enforcement division
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Cooper Gay and Co profits fall 53%

2013-09-25T09:57:00Z

But EBITDA rises by a quarter to £9.1m
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Telematics: are apps the right way to break into the mass market?

2013-09-23T07:00:00Z

Research from Towers Watson reveals that smartphone apps are the least popular form of telematics technology with consumers
Features
Does Direct Line have a problem with complaints handling?

2013-09-16T11:48:00Z

Almost half of all complaints against the group are upheld by the ombudsman
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DLG confirms involvement in FCA review into complaints handling

2013-09-13T16:03:00Z

DLG welcomes being part of working group