New figures reveal scale of mis-selling

PPI complaints surge

Lloyds Banking Group had almost 1.4 million complaints about mis-sold payment protection insurance (PPI) last year, according to The Independent.

Last week the bank was fined £4.3m for not paying compensation fast enough to customers.

But the bank said it had made “significant progress” in handling customers complaints, according to documents released yesterday.

Although the bank had more than 727,000 PPI complaints in the first half of 2012, the number of grievances fell 9% to 658,289 in the second half.

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