All articles by Katie Scott – Page 31
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NewsFour-fifths of FOS complaints in 2021’s Q1 relate to general insurance claims – Insurance DataLab
Claims complaints data is a ‘particularly important indicator’ of performance, says service co-founder
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NewsInsurers must prepare for bank holiday fire damage claims - Aviva
The insurer says that its payouts for domestic fire claims settled in 2020 amounted to £21,000 on average
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NewsThe Ardonagh Group improves group income by 24.8% in 2021’s Q1
Group chief executive says the broker has developed a ‘compelling proposition for individuals and companies that value independence, agility and scale’
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FeaturesBriefing: London market innovation is crucial for combating climate change
Risk prevention is a core component within the insurance sector, making insurers and brokers perfectly placed to steer the work around climate change
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NewsMajority of claimants still set to be represented by law firms or CMCs in new whiplash portal
Chief commercial officer questions ‘whether the hard yards of the last few years are really worth it’ if claimants fail to use the portal as Litigants in Person
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NewsThree-quarters believe insurance customer experience has stood still for five years – FintechOS
Using digital channels is ‘the only way to differentiate in a highly commoditised market’ says tech firm chief executive
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NewsShort-term risk management focus signifies corporate ‘perception gap’ – Marsh
Broker chief executive emphasises that ‘resiliency is a journey that organisations need to prioritise’
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NewsABI’s Huw Evans to join KPMG in 2022
The director general describes his time at the ABI as ‘a privilege’, however ’it feels the right time to be preparing to move on’
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NewsSRG boosts board members with chairman and non-exec director hires
The new additions hail from JLT Group and Baker McKenzie
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IT InterviewJaime Swindle: Effective trading versus efficiency will be a broker focus this year
As broking networks help their members combat the current climate’s challenges, the Covid-19 pandemic admittedly hasn’t been all bad, resulting in ‘a more forward-thinking industry’ says networks MD
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NewsGovernment ‘needs to put some rules in place’ for e-scooter use – Weightmans
Privately purchased e-scooters outside of the government’s schemes are unlikely to have insurance – cover requirements must be made clearer said law firm partner
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NewsSRG appoints managing partner and head of M&A from PWC
The new hire’s approach is ‘highly aligned’ with SRG’s own stance on M&A says group chief executive
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NewsFCA plans to enhance consumer protection for retail customers
The regulator aims to ‘put consumers in a stronger position to make good decisions’ thanks to proposed rule extensions
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NewsGovernment needs ‘to do something positive’ to clarify impact of EU Vnuk ruling on UK law
The UK cannot rely on Brexit to eliminate the potential extra premium costs associated with the Vnuk ruling – the government must legislate, says law firm partner
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NewsBiba plans return to Manchester for 2022 conference
Chief executive said the trade association was ‘overwhelmed with support’ when the coronavirus pandemic hampered 2020’s conference plans
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NewsAston Lark promotes internally to fill new integration director role
The candidate aims to ensure ‘operational cohesion’ as Aston Lark continues to buy businesses
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NewsBrokers must build ‘muscle memory’ to be ‘match fit’ for future grey swan events
Plus, brokers have moved away from the ‘old school thinking’ of ‘if you’re not present, you’re not productive’ when it comes to managing staff remotely
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NewsBrokers are ‘absolutely crucial in the survival of SME businesses’ through pandemic
Regarding the Covid-linked business interruption claims debate, brokers were in ‘prime position’ to tell ‘the truth of the story’ said broker director
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News‘Appropriate’, not heavy, regulation needed for broking sector – Biba
The FSCS’s initial £1.04bn levy figure ‘must have been scribbled on the back of a fag packet’, says the trade association’s non-executive director
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NewsSRG buys Irish liability and property MGA
The MGA is targeting its ‘next stage of growth’ following the acquisition
