All articles by Katie Scott – Page 14
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IT Interview
RSA UK&I boss Ken Norgrove responds to two star broker service result
The chief executive admits that RSA’s broker service has been ‘at best average’
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News
Brokers and insurers working at ‘two different speeds’ during Covid has been ‘frustrating’ - PIB
Broker chief executive ‘wouldn’t use’ Covid-19 ‘as an excuse in my business’ for delayed communications
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Analysis
Briefing: Russia-Ukraine insured losses deemed ‘manageable’ – but how long for?
Investment bank predicts that conflict losses will be ‘manageable’, yet insurer boss believes flexibility will remain central for keeping abreast of unfolding situation
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News
CGI vice-president consulting expert makes move to EIS
The digital expert described his new job role as ‘the perfect fit’
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Analysis
Briefing: Was the MoJ’s part two consultation response worth the bother?
With a five-year gap since the initial reform consultation and the OIC portal still posing functionality problems, has the MoJ taken the easy way out with its no change agenda for part two of the whiplash reforms?
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News
MoJ unveils no change to credit hire and rehab in part two whiplash reform consultation response
The government will work with industry stakeholders to see whether arrangements such as the GTA should become mandatory, however the emphasis is on the ‘industry to keep its own respective houses in order’
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IT Interview
Shirley Woolham: ‘Thematic response’ needed by claims sector to ensure OIC portal success
Law firm chief executive acknowledges that despite ‘issue after issue’ and ‘moaning’, the Official Injury Claim portal ‘is not going away’
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Analysis
Briefing: Insurers increasingly seek to clarify risk appetite for brokers following BI confusion
But, ‘appetite’ can mean different things to different insurers and brokers, meaning that communications need to continue to be clearer than ever
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News
Minster Law to offer brokers claims service that is ‘bothered’ about protecting indemnity spend
Chief executive reveals that law firm is ‘absolutely exploring’ how to support smaller brokers with claims
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IT Interview
Selling commercial arm enables Ageas UK ‘to do exactly what we intend’ in personal lines market
The insurer’s chief executive believes ‘average just isn’t good enough’
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Analysis
Briefing: Sector collaboration is quicker and more certain solution to tackle spoof ads versus OSB
The insurance industry must work together to collate information and case studies if it is to prevent ad spoofing from ‘legitimising fraud’
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Analysis
‘Diversity is hard’ – where are broking’s senior female leaders?
In recognition of International Women’s Day, Insurance Times takes a closer look at diversity and inclusion within senior broking leadership, reviewing the current landscape and factors impacting progression
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Analysis
Opinion: Insurers still drowning in BI claims backlog
One year on from the FCA’s first publication of BI claims payment data, editor Katie Scott reviews the industry’s progress to date
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News
Independent US broker buys ‘winner’ GRP
New ownership set to ‘supercharge’ and add longevity to GRP’s strategic ambitions
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IT Interview
Aviva responds to broker feedback with underwriter footprint growth and risk appetite clarity
Chief distribution officer says the insurer must be ‘much better at articulating’ to brokers the areas where it is ‘hungry for growth’
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News
Aviva ‘opportunistic’ around ‘bolt-on transactions’ following Axa XL deal
Plus, the insurer’s UKGI gross written premium was ‘up 7% to just under £5bn’ in 2021
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News
Aviva launches online only car cover that commits to offset customers’ carbon emissions
The proposition has ‘a strong focus on renewability and sustainability’ says UKGI chief executive
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News
Ecclesiastical promotes internally for new UK schemes development manager
The insurer has ‘ambitious growth plans for the schemes space’
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News
Insurers excelling at customer experience track better underwriting performance
A ‘best in class customer experience’ will be ‘one of the driving forces behind success in 2022’
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Analysis
Briefing: Insurers are eyeing inflation as biggest claims risk for 2022
Describing inflation as ‘one of the single biggest issues’ for the sector, how do insurers plan to respond?