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01_Dec_2020_Cover-web

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Cover story

poor service

Brokers demand ‘much better service’ from insurers amid tightened lockdown regime

Against a backdrop of stricter lockdown restrictions, brokers tell Insurance Times that they are unimpressed with insurer service as some have ’attempted to shirk their responsibility’

Leader

2020 (3)

Opinion: A year to forget for many, while opportunity knocks for others

Insurance Times managing editor Yannick Guerry mulls over how 2020 has panned out, with brokers questioning service standards and reputational gains still up for grabs

The Market

evolution, build back better, lightbulb

Building back better with simpler insurance products

The Covid-19 pandemic has created the need for an overhaul of insurance, but the industry must make sure that the products it creates in response are fit for purpose

In Focus

2021, new year

In Focus: What changes are independent brokers planning to make to their services in 2021?

The People

compliance

FCA ‘still worried about’ poor behaviour by claims management companies

Industry experts notice a more aggressive approach from CMCs, including cold calling, but the FCA confirms it is looking to stamp out bad habits in this section of the insurance market

Backchat

gossip

Backchat December 2020

Cruising around in a celebrity car, the perfect Christmas present for fans of the Lloyd’s of London lift and what brokers should be doing on the 12th day of Christmas. You heard it here first…