All Issue archive articles – Page 7
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News AnalysisThe Big Question: What was the most important lesson learnt at the Biba Conference 2024?
Industry leaders reflect on the most significant lessons they learned at this year’s conference, or the key takeaways they took back to their businesses
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News AnalysisTechTalk: A short history of eTrading – and its future in the market
’To me, eTrading is like water running through pipes – it’s a facilitator. Any modern insurer or broker now just expects it to be there,’ says managing director
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News AnalysisIn Focus: What are the challenges in developing training programmes that consider hybrid work setups?
With hybrid working models now commonplace post-pandemic, how can staff training and skill sharing remain efficient when not in-person?
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News AnalysisIn Focus: Brokers ‘frustrated’ at lack of skills despite raising wages for appointees
’We are driving up wages and we’re not getting any better, competent people,’ says chief executive
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News AnalysisSigns of softening market in mixed bag results of broker schemes earnings
Insurance Times picks out the best and worst performing broker schemes using data provided by software provider SchemeServe
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News AnalysisBriefing: Next generation has opportunity to furnish broker mid-market as firm numbers dwindle
Despite Biba’s 2024 manifesto confirming that UKGI broker numbers are decreasing, demand for this service is still prevalent – future leaders must seize this opportunity
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IT InterviewPeter Farrelly: Sector must seek talent from ‘unorthodox’ sources
’We can’t rewind the clock – we have to try to close the [talent] gap by accelerating development and looking at new talent pools,’ says UK chief operating officer
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News AnalysisBrokers on the up despite challenging market
Insurance DataLab confirms the scores and metrics behind the brokers leading the UKGI market according to its newly launched Broker Performance Report 2024
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News AnalysisRevealed: Which firms won at the Claims Excellence Awards 2024?
There were some lucky double winners on the night, while other firms picked up their first Insurance Times Claims Excellence Award – was it you?
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News AnalysisBriefing: Biba Conference theme wasn't a cry for help, but a call for action
Every year, the insurance industry returns to Manchester for Biba’s annual conference, but how is the event evolving to still deliver benefits for today’s brokers?
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IT InterviewPaul Williams: Ripe Insurance is ‘sticking to its knitting’ amid M&A expansion
’There’s lots of noise around technology but it all comes back to whether you are able to offer customers something that they perceive as giving real value,’ says chief executive
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News AnalysisBriefing: Two Insurtech 50 firms collapse amid continued investor caution
’Investors are becoming more democratic in their funding allocations,’ says global head of insurtech
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NewsBackchat: May 2024
Journalists moonlighting as soap stars, map history from a major insurer, a director of private clients braving Arctic temperatures and a very clever campaign. What has the insurance industry been up to of late? You heard it here first…
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Sponsored ContentEmbracing innovation to drive best practice in account management – Gallagher Bassett
Gallagher Bassett’s client services director, Rob Glenister, explores how innovative account management can lead to improved client relationships, customer satisfaction and business growth In an era where customer expectations are constantly evolving, generative artificial intelligence (AI) is commonplace and Zoom fatigue continues to be a challenge, finding the right balance ...
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News AnalysisOpinion: Personal motor market continues to be messy
With 28% of UK motorists committing application fraud, can motor insurance customers really blame insurers when claims aren’t paid out?
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News AnalysisTechTalk: Climate change focused insurtechs support insurers to ‘insure the uninsurable’
Industry needs to ’adopt new technologies to future forecast’ because developing climate change risks are ’harder to insure as you can’t rely on historical data’, says senior manager
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News AnalysisBriefing: How has Ifed evolved its approach to online ghost brokers?
Detective inspector Simon Klust, deputy head of the City of London Police’s Insurance Fraud Enforcement Department, explains how the police unit has changed tack to reduce reoffending
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News AnalysisComplaints handling not up to scratch as complaints volumes soar
Consumer Duty has placed a greater spotlight on complaints data, however findings for UKGI show that ‘more than a third of cases’ are being overturned by the ombudsman
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News AnalysisIn Focus: How can parametric insurance policies improve processes for climate-related claims?
Insurance Times asks industry experts what impact parametric policies can have on climate-based claims processes
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News AnalysisIs carbon credit cover the next cyber market?
The carbon credit insurance market presents a ‘really exciting’ opportunity – especially as it could be worth up to £24bn by 2050
