All Issue archive articles – Page 5
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Sponsored ContentEmbracing innovation to drive best practice in account management – Gallagher Bassett
Gallagher Bassett’s client services director, Rob Glenister, explores how innovative account management can lead to improved client relationships, customer satisfaction and business growth In an era where customer expectations are constantly evolving, generative artificial intelligence (AI) is commonplace and Zoom fatigue continues to be a challenge, finding the right balance ...
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News AnalysisOpinion: Personal motor market continues to be messy
With 28% of UK motorists committing application fraud, can motor insurance customers really blame insurers when claims aren’t paid out?
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News AnalysisTechTalk: Climate change focused insurtechs support insurers to ‘insure the uninsurable’
Industry needs to ’adopt new technologies to future forecast’ because developing climate change risks are ’harder to insure as you can’t rely on historical data’, says senior manager
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News AnalysisBriefing: How has Ifed evolved its approach to online ghost brokers?
Detective inspector Simon Klust, deputy head of the City of London Police’s Insurance Fraud Enforcement Department, explains how the police unit has changed tack to reduce reoffending
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News AnalysisComplaints handling not up to scratch as complaints volumes soar
Consumer Duty has placed a greater spotlight on complaints data, however findings for UKGI show that ‘more than a third of cases’ are being overturned by the ombudsman
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News AnalysisIn Focus: How can parametric insurance policies improve processes for climate-related claims?
Insurance Times asks industry experts what impact parametric policies can have on climate-based claims processes
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News AnalysisIs carbon credit cover the next cyber market?
The carbon credit insurance market presents a ‘really exciting’ opportunity – especially as it could be worth up to £24bn by 2050
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Sponsored ContentElevating strategic decision-making through data insights – Gallagher Bassett
Stephen Bevan, senior business development manager at Gallagher Bassett, explains how insurers can have confidence in their decision-making processes when tapping into data insights
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Sponsored ContentThe continued rise of AI – Carpenters Group
Kevin Perkins, technical lead and operations manager at Carpenters Group, considers the impact of artificial intelligence on insurance fraud
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Sponsored ContentPearson Ham Group: Is it all change for the UK car insurance market?
Stephen Kennedy, director of insurance pricing at Pearson Ham Group, discusses the drivers of car insurance pricing last year and how this could impact premiums in 2024
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NewsBackchat: April 2024
A Formula One debut, a female insurtech chief executive gets recognition, claims inspired poets and insurtech partnerships – what has the insurance industry been up to of late? You heard it here first…
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News AnalysisOpinion: Premium affordability on insurer and broker minds
Editor Katie Scott highlights the importance of insurers and brokers being on the same page when needing to communication premium increases to end customers
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IT InterviewCarl Shuker: ‘Single Howden brand’ seeks to continue growth trajectory by being ‘client centric’
UK and Ireland chief executive believes ‘there is still a huge demand for advice’ from insurance ‘clients of all shapes and sizes’
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IT InterviewJane Kielty: Aon leverages expertise and scale to ‘join the dots’ for clients
’We’re creating new solutions where they didn’t exist before to help clients solve problems,’ says broker’s UK chief executive
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News AnalysisUK dubbed ‘Wall Street of insurance’ as international interest in acquisitions grows
’I would not be surprised if there [were] more internationals coming into the UK,’ says co-chief executive
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News AnalysisTackling opportunistic fraud requires ‘a measured approach’
Experts at March’s Fraud Charter event discussed the appropriate response to the shifting profiles of those carrying out fraud
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News AnalysisInsurance M&A continues to rise – but has it reached its peak?
Broking M&A is focusing on the extremities of the UKGI marketplace, with smaller firms being eyed up and the ‘consolidation of the consolidators’ potentially on the cards too, says co-founder
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News AnalysisIn Focus: How MGAs stop brokers being left ‘high and dry’ as capacity fears continue
’If we can’t service the broker quick enough, we’d lose the sale, they lose the sale, conversion drops and ultimately it hurts all of us,’ says head of broker development
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News AnalysisBriefing: Where has all the capacity gone?
The capacity conundrum is causing insurers to exit lines of business – leaving the door wide open for MGAs to get cosy with brokers to better serve end clients
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News AnalysisTechTalk: Impact of simplified R&D scheme for insurtechs and startup brokers is ‘yet to be seen’
Brokers and MGAs investing in software that is new, improving a process or addressing an uncertainty could benefit from R&D tax relief
