The chief executive says Consumer Duty marked ‘a significant regulatory change’ that ‘has involved a good deal of work’ to implement and embed successfully within the insurer’s operations
Covéa Group sends Frenchman across the Channel to spearhead British business because ‘the situation in the UK required some action’
UK chief executive flags ‘really good energy’ at the specialist insurer as it targets retail growth ‘between 5% and 15% at the right level of profit’ over four-year strategy duration
Markel International’s chief underwriting officer talks attracting and retaining underwriting talent
Having the right underlying systems in place to support AI functionality is crucial, according to insurer’s chief customer officer
A business can have the ’best trained staff, but if employees are not willing to pick up the phone, no amount of technology will make a difference,’ says underwriting director
Aviva seeks to collaborate with brokers on ‘really valuable’ talent attraction, alongside continuing to invest in measures designed to bolster brokers’ businesses and cement working partnerships
Lloyd’s head of culture talks about the importance of inclusion in an effective insurance market ahead of this year’s Dive In festival
’This sector is a fabulous industry, but fraught with unsolved problems,’ says chief underwriting officer
Market-wide appetite ‘to trade more in a digital way’ sees insurer commit to roll out high net worth proposition on eTrade extranet by year-end, says chief underwriting officer
The industry should ‘watch this space’ for developments in financial lines, says underwriting director
’We won’t ever be the biggest, but we do want to be the most profitable,’ says chief executive