Insurer Analysis

cat dog vet fluffy

News Analysis

Are pet insurance claims keeping pace with customer expectations?

2026-01-26T08:00:00+00:00By

A disconnect between technical compliance and customer experience carries reputational risk for the sector – but is currently not being addressed

Data

News Analysis

In Focus: How insurers use data to support broker schemes – and what happens when it’s limited?

2026-01-23T08:00:00+00:00By

’If you don’t have good data, insurers will be less interested because it makes it difficult to assess [if] the scheme works, is it fit for purpose,’ says director

Pepper

News Analysis

Briefing: What an unexpected pet insurance claim can reveal about Consumer Duty in practice

2026-01-22T10:00:00+00:00By

Is UKGI too focused on being a stickler for Consumer Duty rules, without properly considering the ethos and spirit of this outcomes centred regulation? Claims processes could be the rub here…

target. aggressive, running

News Analysis

Briefing: Why is Zurich so keen on acquiring Beazley – and will Beazley bite?

2026-01-21T09:00:00+00:00By

Zurich believes the suggested deal will create a global leader in specialty insurance, but Beazley is urging its shareholders ’to take no action’ after the latest takeover proposal was submitted to the insurer

3322-0174

News Analysis

Fresh faces, fresh thinking: Counter fraud leaders call for recruitment overhaul

2026-01-21T08:00:00+00:00By

‘We don’t start people there as apprentices or let them learn from the bottom up – and that’s probably a thing that could be done,’ says director

complaints

News Analysis

FOS complaint levels climbing despite Consumer Duty reforms

2026-01-14T08:00:00+00:00By

Insurance DataLab examines the latest Financial Ombudsman Service (FOS) complaints data to question whether Consumer Duty has had the desired impact

Self employment

News Analysis

Major shake-up of employment law raises challenges for UK businesses

2026-01-13T08:00:00+00:00By Tim Evershed

As the Employment Rights Act comes into force, the insurance sector is well placed to support policyholders in adapting to the required changes

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News Analysis

UK regulation driving commercial insurance away from London, Zurich tells Lords

2026-01-09T08:00:00+00:00By

‘Some providers are exiting the market because the regulation is too prescriptive and difficult,’ says chief compliance officer

neurodivergence

News Analysis

Briefing: Neurodiversity could be insurance’s talent success story

2026-01-08T11:00:00+00:00By

The sector should make a bigger deal of its diversity and inclusion wins

Drazen Jaksic, Zurich

IT Interview

Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK

2026-01-06T08:00:00+00:00By

Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners

disappointed gift

News Analysis

Briefing: Unwrapping the FCA’s super complaint response

2025-12-24T09:00:00+00:00By

There was nothing particularly exciting about the regulator’s statement on the home and travel insurance markets, but what did we expect?

GettyImages-2229921151

News Analysis

What lies ahead for UK insurance in 2026?

2025-12-23T10:00:00+00:00By

‘The pace of change today is different because of multiple forces compounding simultaneously,’ says chief executive

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