Insurer Analysis

complaints

News Analysis

FOS complaint levels climbing despite Consumer Duty reforms

2026-01-14T08:00:00+00:00By

Insurance DataLab examines the latest Financial Ombudsman Service (FOS) complaints data to question whether Consumer Duty has had the desired impact

Self employment

News Analysis

Major shake-up of employment law raises challenges for UK businesses

2026-01-13T08:00:00+00:00By Tim Evershed

As the Employment Rights Act comes into force, the insurance sector is well placed to support policyholders in adapting to the required changes

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News Analysis

UK regulation driving commercial insurance away from London, Zurich tells Lords

2026-01-09T08:00:00+00:00By

‘Some providers are exiting the market because the regulation is too prescriptive and difficult,’ says chief compliance officer

neurodivergence

News Analysis

Briefing: Neurodiversity could be insurance’s talent success story

2026-01-08T11:00:00+00:00By

The sector should make a bigger deal of its diversity and inclusion wins

Drazen Jaksic, Zurich

IT Interview

Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK

2026-01-06T08:00:00+00:00By

Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners

disappointed gift

News Analysis

Briefing: Unwrapping the FCA’s super complaint response

2025-12-24T09:00:00+00:00By

There was nothing particularly exciting about the regulator’s statement on the home and travel insurance markets, but what did we expect?

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News Analysis

What lies ahead for UK insurance in 2026?

2025-12-23T10:00:00+00:00By

‘The pace of change today is different because of multiple forces compounding simultaneously,’ says chief executive

Screenshot 2025-12-16 121955

News

A race to the bottom – the unintended consequence of GIPP?

2025-12-17T08:00:00+00:00By

Four years after the introduction of GIPP, and with slowing premium growth finally allowing its impact to be assessed, Insurance Times investigates whether the rules spawned a worrying unintended consequence – and whether an Irish model might provide the remedy

Derek Coles UGL

IT Interview

Derek Coles: UGL Insurance’s chief executive talks ‘recalibrating’ after completing ‘three years in one’

2025-12-11T08:00:00+00:00By

’We’re like a chameleon, or a leopard that can change its spots – we can be different things to different markets and that’s what gives our business flexibility,’ chief executive tells Insurance Times

Continental Europe

News Analysis

Continental Europe primed to adopt Consumer Duty type rules as ‘alignment between regulators’ gains prominence

2025-12-10T14:00:00+00:00By

French industry leader believes the UK’s ‘regulatory focus’ for general insurance oversight is set to ‘become the new norm in Continental Europe’

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News Analysis

Autonomous cars could hit UK next year – but is UKGI ready?

2025-12-09T08:00:00+00:00By

‘We’re moving away from insuring the behaviours of a driver to insuring the behaviours of an algorithm,’ says director of motor underwriting

trophy, podium

News Analysis

Why Aviva, Ageas UK and Markel were named insurers of the year at 2025’s Insurance Times Awards

2025-12-08T08:00:00+00:00By

Insurance DataLabs provides the facts and figures behind the biggest insurer trophies at the Insurance Times Awards 2025

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