Insurer Analysis

David Nichols, Zurich

IT Interview

David Nichols: Zurich UK’s ‘best ideas’ driven by broker engagement

2026-06-10T07:00:00+01:00By

‘We don’t have the right to demand growth – we have to show up and earn respect to get it,’ says head of retail

Jon Walker, Axa

IT Interview

Jon Walker: Crafting restructured Axa Insurance UK to be ‘bigger, broader, bolder’ in next three-year strategic cycle

2026-06-09T07:00:00+01:00By

New chief executive is dotting the i’s and crossing the t’s of insurer’s upcoming strategic priorities – this includes greater adoption of AI and the possibility of staff streamlining

Beer football pitch

News Analysis

World Cup windfall or claims headache? Hospitality’s summer surge puts insurers on alert

2026-06-05T08:00:00+01:00By

A summer boost from staycation spending and World Cup crowds is set to lift UK hospitality revenues, but insurance experts warn that higher footfall could drive claims and expose underinsurance across the sector

chatbot neon

News Analysis

Briefing: What must not be lost as insurance quotes emerge on ChatGPT

2026-06-04T08:00:00+01:00By

’Increasing consumer openness to conversational AI presents both challenges and opportunities for insurers and digital distributors,’ says analyst

race, leading the way

News Analysis

Claims and customer outcomes reshape insurer placement decisions

2026-06-04T07:00:00+01:00By

A new report from Insurance DataLab has collated claims, complaints, solvency and underwriting data into a single framework designed to give brokers a broader view of insurer performance

AI washing

News Analysis

TechTalk: AI washing creates ‘massive expectation gap’ across insurance provision and liability

2026-06-03T07:00:00+01:00By

’The pressure to use AI is coming from competitors, boards, investors and the fear of being left behind – which is why much of the current market noise is better described as AI gloss than AI strategy,’ says technology consulting director

Untitled design - 2026-05-27T143422.777

News Analysis

Briefing: The story of my parents’ dog – and why CMA vet reforms are imperative

2026-05-28T08:00:00+01:00By

Veterinary fees have risen sharply in recent years and have become unpredictable for the insurance industry

DMHome

News Analysis

Shopping and switching rates continue to fall among home insurance customers

2026-05-21T07:00:00+01:00By

New data from Consumer Intelligence reveals that home insurance policyholders’ shopping and switching behaviour has fallen to record low levels over the past two years, though some evidence indicates that trend may be changing

James York, Cropped

News Analysis

Briefing: The price of expertise in professional services

2026-05-20T08:00:00+01:00By

With the advent of AI forcing an evaluation of the price for expertise, it is worth considering how the industry could be differently constituted

squeezed costs pound in a vice

News Analysis

On the mid‑tier squeeze – too big to exit, too small to absorb the shock

2026-05-19T07:00:00+01:00By

The mid-tier insurance arena has become a ‘no man’s land’ for firms too large to be nimble specialists and too small to achieved the industrialised efficiency of the global giants, says management consultant

beckyhenry

IT Interview

Biba 2026: Intact eyes new commercial lines ‘opportunities’ in eTrade – Becky Henry

2026-05-14T07:00:00+01:00By

Following a dip in the insurer’s extranet score in Insurance Times’ Five Star eTrading report 2026, the insurer’s vice president of eTrade says it is focused on revitalising ‘stagnant’ products to keep pace with broker service needs

competition (2)

News

What’s to play for in Insurance Times’ upcoming eTrading Report 2026?

2026-05-11T07:00:00+01:00By

Ahead of this month’s release of the eTrading Report 2026, Insurance Times has revisited the 2025 edition to analyse the key battlegrounds as firms challenge for a prestigious five-star award

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