Insurer Analysis

Meltem champion

News Analysis

Meltem Yazar: Claims Champion on how ‘every claims process can be improved’

2026-07-22T07:00:00+01:00By

Insurance Times’ Claims Champion of the Year explains why empathy, curiosity and questioning established processes are key to delivering fair customer outcomes

Toby Clegg

News Analysis

Briefing: Confidence men and women – and the industry’s missing marketing narrative

2026-07-16T08:00:00+01:00By

Toby Clegg asks whether the sector is missing a trick in ignoring one of its most fundamental marketing narratives

James York

Analysis

Briefing: Ryanair’s real product is certainty – insurance can learn from that

2026-07-09T08:00:00+01:00By

What can the insurance sector learn from the different expectation management strategies employed by two of the world’s biggest budget airlines?

Sharon Brown, Peia

News Analysis

Briefing: Pet and equine insurance fraud becoming a market sustainability challenge

2026-07-08T08:00:00+01:00By

Sharon Brown, founder and chief executive at the Pet and Equine Insurance Association (Peia) discusses the need for a market reaction to the growing threat of fraud

messages

Analysis

Informal communication ‘scope creep’ exposes CPS sector to ‘slowly changing claims environment’

2026-07-08T07:00:00+01:00By

‘Clients who are using these sorts of informal channels can create contractually and legally binding agreements and, if they then default on those agreements, or if they don’t deliver what the customer thought was being promised, then there’s a risk of being exposed to a claim,’ says partner

XL Bully puppy

News Analysis

Banned breeds: Has the insurance market left dog attack victims exposed?

2026-07-03T07:00:00+01:00By

The removal of mandatory third-party liability insurance for exempted banned dogs has closed one regulatory loophole – but it has also exposed a wider question for insurers. As the market retreats from high-risk breeds, who ultimately bears the financial cost when serious attacks occur?

financial recovery

News Analysis

Motor and property spearhead recovery across UKGI’s biggest business lines

2026-06-30T07:00:00+01:00By

Data from Insurance DataLab reveals the green shoots of profitable recovery for UK, but what is driving it?

diversity and inclusion

Analysis

The Big Question: Is UKGI distinguishing intentional D&I from performative action?

2026-06-25T07:00:00+01:00By

UK general insurance (UKGI) has placed increasing emphasis on inclusive and ethical cultures – but is the industry effectively distinguishing intentional diversity and inclusion (D&I) from performative action, and where is further progress needed?

Luke Baker, Allianz

IT Interview

Luke Baker: Dovetail policy wordings are ‘a key concern’ for risk managers in combating increasingly fragmented yet interconnected risk landscape

2026-06-24T07:00:00+01:00By

Alongside tailored risk transfer, captive creation is booming in preparation for the next hard insurance market cycle, says insurer’s global and specialty director

growth

News Analysis

In Focus: How can MGAs sustain growth over the next five years?

2026-06-19T07:00:00+01:00By

MGAs have cemented their place at the heart of insurance distribution, driven by specialist expertise, agility and strong broker relationships. But as the sector continues to grow, can it maintain the qualities that fuelled its success while avoiding the pitfalls of rapid expansion – and what will it take to ...

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News Analysis

Has corporate consolidation broken the pet insurance model?

2026-06-12T07:00:00+01:00By

The Competition and Markets Authority’s (CMA) findings on the veterinary market have ignited debate over rising treatment costs, claims inflation and the sustainability of pet insurance. As large veterinary groups expand, insurers are questioning whether they have lost control of the costs driving premiums

James York

Analysis

Briefing: Can mutuals regain our interest?

2026-06-11T08:00:00+01:00By

Why are there so few mutual insurance companies in the UK market – and what would have to change for the market to support the creation of more?

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