Insurer Interviews
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IT InterviewAnt Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
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IT InterviewRachel Turk: Changing perceptions at Lloyd’s and improving coverholder supervision
Lloyd’s of London’s chief underwriting officer talks recent results and the need for future underwriting discipline
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IT InterviewJason Storah: Aviva ‘ruthlessly consistent’ and ‘ruthlessly boring’ in delivering service promises
UK general insurance chief executive defined the insurer’s 2024 growth journey as ‘appropriate, consistent and disciplined’
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IT InterviewMark Plews: ‘Proactive’ risk management is ‘an increasing part’ of Markel UK’s service for care sector
Insurer is determined ‘to highlight that it is [a] false saving to reduce investment [on] risk management’, says underwriting director
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IT InterviewRebecca Gambrell: Aviva seeks to ‘raise the bar’ on eTrading service following 2024’s five star success
As Insurance Times’ 2025 eTrading survey is currently being completed by UKGI brokers, Aviva’s SME and delegated authorities managing director says the insurer ‘constantly [feels] pressure to improve and make sure that we’re not standing still’ around digital trading
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IT InterviewGareth Hemming: Hiscox carrying ‘positive momentum’ on broker sentiment into 2025
’We’re clear on where we want to go in terms of strategy and growth, but we’re going to do it in a way that’s informed by broker feedback and input,’ says specialist insurer’s head of distribution
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NewsInsurance Times Advent Calendar: Jason Storah
For the 24th and last day of advent, Jason Storah, chief executive for general insurance at Aviva UK and Ireland, lists his Christmas wish list for the industry
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NewsInsurance Times Advent Calendar: Sonya Bryson
For the 19th day of advent, Sonya Bryson, managing director for commercial lines at RSA, discusses the integration of NIG and her three-strong christmas wishlist
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IT InterviewJason Harris: Connectivity, people and agility are the key pillars for QBE International
’Clearly, my predecessor did a fabulous job and a key goal was to keep the good things from his era. But, when he retired, it was time for a different approach,’ says chief executive
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IT InterviewJo Sykes: Markel UK set ‘to invest in future growth’ for 2025
In particular, schemes with brokers will be a ‘focus’ for the ‘end-to-end’ insurer next year, says divisional director
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IT InterviewNikki Lidster: Zurich UK reinforces ‘people business’ philosophy with investment in underwriters
’This investment in our underwriting team is about ensuring that brokers feel supported,’ says head of SME and trading
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NewsInsurance Times Advent Calendar: David Nichols
For the fourth day of advent, David Nichols, head of retail at Zurich UK, discusses the insurers achievements, regulation and customers
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IT InterviewCovéa Insurance does not want to ‘rush and fail’ growth after 2023 job cuts – Georges de Macedo
Despite falling nine places in this year’s Top 50 Insurers report, published by Insurance Times and Insurance DataLab, insurer chief executive believes ‘growth is not difficult’ to achieve
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IT InterviewFCA review on rule simplification offers ‘opportunity’ to forge ‘proportionate’ framework – Jon Dye
The chief executive says Consumer Duty marked ‘a significant regulatory change’ that ‘has involved a good deal of work’ to implement and embed successfully within the insurer’s operations
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IT InterviewGeorges de Macedo: Chief exec promotes five pillar plan to keep Covéa Insurance in the black
Covéa Group sends Frenchman across the Channel to spearhead British business because ‘the situation in the UK required some action’
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IT InterviewJon Dye: Hiscox is third of way through ‘strategy for profitable growth’
UK chief executive flags ‘really good energy’ at the specialist insurer as it targets retail growth ‘between 5% and 15% at the right level of profit’ over four-year strategy duration
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IT InterviewNick Line: ‘Better representation’ at senior underwriter level needed
Markel International’s chief underwriting officer talks attracting and retaining underwriting talent
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IT InterviewInsurers will need to take the pain if they are to make the most of AI – Esure
Having the right underlying systems in place to support AI functionality is crucial, according to insurer’s chief customer officer
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IT InterviewMarkel’s success relies on ‘having the right people’ to pick up broker calls
A business can have the ’best trained staff, but if employees are not willing to pick up the phone, no amount of technology will make a difference,’ says underwriting director
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IT InterviewJason Storah: Insurance must be ‘more deliberate’ in ‘attracting and fostering talent’
Aviva seeks to collaborate with brokers on ‘really valuable’ talent attraction, alongside continuing to invest in measures designed to bolster brokers’ businesses and cement working partnerships
