'EasyAdmin' pilot launched online.
Groupama Healthcare called for the wider adoption of technology within the health insurance sector to help brokers and intermediaries reduce costs, cut duplication, save time and improve service standards to policyholders. The call comes as Groupama Healthcare rolls out the pilot of its new EasyAdmin service.
Alistair Sclare, head of Underwriting at Groupama Healthcare said: “Currently there are only a small number of health insurers who have invested in online capabilities to support their broker businesses. This has got to change.
“The benefits of being able to conduct business online are obvious – it’s quicker, more efficient, offers greater control and frees up resources so that brokers can concentrate on spending time with their clients, enhancing the level of service on offer.
“The best place to start is by improving the basic administration tasks involved in managing new and existing business and that’s exactly what we have done with the creation of our new EasyAdmin service.“
The first phase of Groupama’s EasyAdmin service is currently being piloted with a small number of brokers before being fully rolled out later in the summer.
Dave Collinge for SMQ Services Ltd commended the product praising its ease of use. "Being able to administer a Groupama policy in all areas such as adding and removing members, general policy housekeeping and downloading members registration certificates will greatly speed up the day- to -day processes of taking care of our clients with Groupama. The system will also integrate well with our own back office system as SMQ runs a near paperless environment.”
Alistair Sclare concludes: “EasyAdmin is an important development, not only for Groupama Healthcare’s brokers and intermediaries but the health insurance sector as a whole. It really demonstrates how enormous cost efficiencies can be gained by using simple technology to remove cumbersome processes and unnecessary paperwork. Crucially, it also frees up more time for brokers, helping them to concentrate on what they do best – that is winning and retaining business in what is a highly competitive area of the market.”
