Facebook chatbot is business insurance world first

A Welsh online broker has developed the world’s first Facebook chatbot for business insurance.

ConstructaQuote.com, part of Moorhouse Group, developed the chatbot to provide customers a 24/7 service in which they can receive a response to specific product queries or more general questions about service.

The Caerphilly-based broker specialises in offering business insurance to SMEs across the UK, and founder and chief executive Lyndon R. Wood said the development was a “breakthrough”.

He added: “We are finding innovative ways to transform an archaic insurance industry into the modern, disruptive sector it could and should be.

“Breakthrough technologies are needed in order to engage with customers more fully and to enable us as a broker to live up to, and beyond, customer expectations. We are in the world of NOW.”

The chatbot uses artificial intelligence to learn and replicate real life conversations and simulate interaction with another person giving customers the experience of a real life chat.

Wood said: “We are continually innovating and are working on other technology projects that will provide superior customer service and interactions.”

“Insurance 2025 will feature in-depth case studies and discussions on artificial intelligence in the insurance industry. Book your tickets now”