Matt Munro, chief executive of IGO4, tells Insurance Times why his broker should win the Personal Lines Broker of the Year category at this year’s Insurance Times Awards
Explain briefly about your entry to the Personal Lines Broker of the Year category.
Winning Personal Lines Broker of the Year would be the ultimate accolade and this has been an exceptional year for IGO4.
We’ve innovated on several fronts. This includes successfully launching our new electric vehicle proposition, adopting a four-day working week and automating everything possible.
This led to record business growth over the last year - new business up is by 37%, our customer base grew by 35% and revenue is up by 17%.
We’ve built a digital platform to unlock efficiencies and productivity in order to drive profitable growth, while also responding to changing times by introducing progressive people policies that are working to attract and retain talent.
We have invested in customer experience too, meaning that 96% of sales and 70% of mid-term adjustments are now completed online.
We implemented an ambitious robotics programme as well, building over 160 bots to automate over 40% of our administrative processes and realise significant cost savings. We translated these efficiency gains into people benefits, moving to a four-day working week.
What do you think makes your entry stand out or different from your competition?
Sustainability lies at the heart of our business. For example, we have launched IGO4 Electric, using telematics to support customers with range anxiety, and became the first UK insurance SME to commit to science-based sustainability targets. We plan to achieve a 46% reduction in greenhouse gas emissions by 2030.
What would winning this award mean to you and your firm?
It would crown an incredible year and signal our success in spearheading a new brand of personal lines broking.
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