- Home
In Focus: How are ghost brokers utilising social media to commit fraud and what can be done to mitigate this approach?
Briefing: Is the FCA misunderstanding insurance fundamentals?
The complexity of business interruption insurance – and why innovation is lagging behind
Opinion: ‘Industry’ versus ‘profession’ – are we selling ourselves short?
- News
- Analysis
- Brokers
- Insurers
- Ratings
- Research
- Fraud Charter
- Topics
- Events
- Expert Views
- Edition
eTrading
News Analysis
Greater software house collaboration could reap benefits for commercial lines eTrading
Commentators agree that software house cooperation on commercial lines digital trading is only happening in ‘pockets’, yet this teamwork could ‘provide the broking community with the tools they need to deliver an efficient but high level of service to customers’
IT Awards 2024
Insurance Times Awards 2024: Zurich Insurance delivers 70% improvement in service levels to brokers
Nikki Lidster, head of SME and trading at Zurich Insurance, talks about the firm’s entry for the Excellence in Professional Development – Broker/Insurer/MGA award
IT Awards 2024
Insurance Times Awards 2024: Digital Broker of the Year finalists announced
Five firms are competing to win the Digital Broker of the Year award at this year’s Insurance Times Awards
IT Awards 2024
Insurance Times Awards 2024: Compare My Insurance harnessing 'technology and experience'
Mark Thomas, chief executive at Compare My Insurance, discusses the firm’s reasons for entering the Digital Broker of the Year category
News Analysis
In Focus: Are software houses the future of eTrading?
RSA director notes there is a ’clear market demand for the job software houses do’
IT Interview
Jon Dye: Hiscox is third of way through ‘strategy for profitable growth’
UK chief executive flags ‘really good energy’ at the specialist insurer as it targets retail growth ‘between 5% and 15% at the right level of profit’ over four-year strategy duration
IT Interview
Ben Legg: Open GI homing in on ‘North Star’ of empowering brokers to write better business
’We see our role in the market to empower our brokers to write more and better quality business, as well as improving the lives of anyone using insurance products,’ says chief product officer
IT Interview
Wayne Jefferson: ‘ETrading will ultimately become more complex’
’We don’t want unwieldy question sets that become way too complicated for a customer and put them off eTrading,’ says head of eTrading
IT Interview
Theo Duchen: ‘More work to do’ around eTrading complex insurance products
’Complex [risks are] not that easy to compare. [They often have] terms and conditions which need quite a lot of interpretation,’ says co-chief executive
IT Interview
Jo Musselle: Hiscox targets ‘new distribution deals’ with brokers as part of ‘omnichannel’ strategy
Market-wide appetite ‘to trade more in a digital way’ sees insurer commit to roll out high net worth proposition on eTrade extranet by year-end, says chief underwriting officer
News
Acturis details plans following private equity acquisition of majority stake
’We are at the coalface and in a good position to shape and lead the charge’ on eTrading, says chief executive
News
Pancentric Digital extends deadline for MGA initiative
’Our focus is on making effective digitisation accessible to as many as possible, driving growth, increasing efficiency and improving margins,’ says founder and director
News
More brokers favouring live chat over phone calls for eTrade queries
’We are definitely seeing the shift in terms of brokers enjoying the live chat experience,’ says head of SME trading
Webinar
Watch: Navigating Excellence – A deep dive into the 2024 eTrading Report results
In the discussion, the expert panel joined deputy editor Yiannis Kotoulas to examine what makes for excellent eTrading performance – what works best, how to create eTrading excellence, the things brokers are looking for and more.
News
High Five: Catch up on the biggest stories this week
Insurance Times rounds up the biggest stories from this week
News
PPL improves service during half-year renewals
’We can now turn our attention, as we had hoped to do all along, to building out a wider ecosystem of trading tools,’’ says chief operating officer
The Five Star verdict on eTrading: the factors behind success or failure
With eTrading rapidly evolving, Insurance Times has carried out a webinar exploring what is happening in the fast changing area that is central to the industry’s future in association with Zurich UK.
Watch now
Part of the Insurance and Risk group of Newsquest Specialist Media
Published by Newsquest Media Group Limited, registered in England & Wales with number 01676637
at 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW - a Gannett company
at 1st Floor, Chartist Tower, Upper Dock Street, Newport, Wales, NP20 1DW - a Gannett company
Site powered by Webvision Cloud