Sterry Communications has completed a deal to upgrade Cunningham Lindsey's call centre operation.
Under the deal the data solutions provider will install a system to monitor call traffic at Cunningham Lindsey's Leeds service centre.
The new system will be utilised by Cunningham Lindsey's Leeds-based service centre.
John Kelly, Cunningham Lindsey voice and data services manager said: "We chose Sterry because we had already worked with the company on a previous project, and the team really understood the needs of our business."
Sterry claims the system will improve call centre performance by increasing staff efficiency and service to policyholders.
Kelly added: "Our new telephony system will help us to improve customer service within our Leeds service centre and will enable us to monitor our calls more effectively.
"It seemed like the obvious choice to replicate this in Leeds."
