CPP appoints Xchanging for business continuity solutions

Technology services outsourcing company Xchanging has been appointed by Homecare Insurance, part of mobile phone insurance specialists CPP Group, to provide business continuity and recovery solutions for its infrastructure.

The three-year contract will provide Homecare with disaster recovery solutions to ensure that it has a standalone capability as part of its approach to risk management, prevention and recovery.

Xchanging head of sales for insurance Mike Reynolds said: “We are delighted to be working with the Homecare team and look forward to developing our partnerships with them, drawing on our significant insurance and technology expertise to support them in achieving their business strategy.”

Homecare general manager Claire Sirett said: “We are pleased to be working with Xchanging to support us in our risk management planning. Our main objective is to deliver a solution that allows us to support customers should any event impact our operations as we improve our operational efficiency and manage, predict and identify areas of risk to our business.”

In February, CPP confirmed that RBS was not renewing its mobile phone insurance contract with the company, which administered more than 2.5 million contracts at its height.

Last year, CPP was fined £10.5m by the FSA for mis-selling card protection policies. The company expects to pay out more than £14.5m in compensation to affected customers.