All BSS articles – Page 2
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IT InterviewFive Star Q&A: Claims is the shop window for brokers says Brokerbility's Ashwin Mistry
Insurance Times speaks to Brokerbility’s executive chairman about how insurers and brokers can provide 5 star service to customers
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Online onlyThe Insurance Times Five Star Commercial Lines 2019/20 site is now live
The second Insurance Times Five Star ratings for commercial lines has just been unveiled, with three insurers being awarded five stars by brokers
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NewsRevealed: Three insurers awarded five stars in Insurance Times commercial lines survey
The results for the commercial lines five star ratings are in, and three insurers have made the cut achieving five stars each for service, but can you guess who they are?
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NewsThe Insurance Times Five Star Personal Lines 2019/20 site is now live
The second Insurance Times Five Star ratings for personal lines has just been unveiled, with some surprising changes in the rankings
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Online onlyChubb and Covéa do it again: Insurers top broker service Five-Star Survey
Rated by brokers across the UK, these two insurers were awarded five stars as Insurance Times launches the new personal lines insurer rating service
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IT InterviewBroker Service Q&A: Covéa aims to stand out from the crowd
Insurance Times speaks to Covéa Insurance’s director of regional operations Keith Hector about the five service areas being explored in the broker survey
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IT InterviewBroker Service Q&A: How Markel’s claims experience has improved amid restructure
Insurance Times speaks to Markel’s head of claims Richard Napoli about a key service factor being explored in the broker service survey amid the firm’s restructure
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IT InterviewBroker Service Q&A Covéa Insurance: Making policies so simple that even 11-year-old can understand them
Insurance Times speaks to Covéa Insurance’s director of personal lines distribution Sue Coffey and head of HNW and operational governance Sara Simmons about the five service areas being explored in the broker survey
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Online onlyBroker Service Q&A: Tokio Marine HCC reveals the secret to coping with greater claims volumes
With the Insurance Times Broker Service Survey 2019/20 now open, Tokio Marine HCC’s underwriting director John Booth tells Savan Shah how understanding brokers is key to its operation and how it has dealt with the influx of claims over the past year
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Online onlyBroker Service Q&A: Home & Legacy reveals net promoter score
Insurance Times speaks to Home & Legacy’s managing director Barry O’Neill about the five service areas being explored in the broker survey
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Online onlyBroker Service Q&A: NIG in transformation phase
With the Insurance Times Broker Service Survey 2019/20 now open, NIG’s commercial managing director Sonya Bryson talks about the five key service areas explored in the survey
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Online onlyBroker Service Survey 2019/20: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2019/20 is now open to brokers nationwide!
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Research CentreBroker Service Survey: Have your say about insurer partners
The annual Insurance Times Broker Service Survey 2018/19 is now open to brokers nationwide!
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Online onlyThe Insurance Times Broker Service Report 2017 - Executive Summary
Which insurers in 2017 provided brokers with the best service in commercial and personal lines insurance?
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Online onlyQ&A Lorega: Broker service survey aftermath
Lorega’s group managing director, Neill Johnstone speaks to Insurance Times’ lead researcher, Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey
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Online onlyQ&A Covéa Insurance: Broker service survey aftermath
Covéa Insurance’s director of regional operations Keith Hector speaks to Insurance Times lead researcher Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey and the pace of change in etrading
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Online onlyQ&A Towergate: A drive towards technical innovation
Insurance Times lead researcher Savan Shah discusses broker concerns emerging from the Insurance Times Broker Service Survey, MGA growth and the challenges that lie ahead in 2018 with Towergate’s Chief Underwriting Officer Andy Baughan.
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NewsBroker Service Survey 2017 – Rankings revealed
The headline results of the Insurance Times Broker Service Survey 2017 are in, and the top ranked insurers have been revealed
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NewsAgeas puts hundreds of jobs at risk as it plots broker closure
Company has entered into consultation with employees
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