All BSS articles
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NewsInsurance Times launches annual Broker Service Survey for 2024/25
UK general insurance brokers have the opportunity to provide feedback on insurer service for both personal and commercial lines in Insurance Times annual benchmarking survey
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NewsInsurance Times reveals headline results from 2023’s Five Star Rating Report: Commercial and Personal Lines
The results from Insurance Times’ Five Star Rating Report: Commercial and Personal Lines 2023 are now available - how have UKGI brokers rated commercial and personal lines insurers this year?
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NewsBroker Service Survey 2022/23: How many stars do your insurer partners deserve?
Brokers nationwide can now participate in the annual Insurance Times Broker Service Survey for 2022/23.
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IT Interview‘Doing what we say we will do’ leads Covéa Insurance to five star rating in 2022’s commercial lines report
Brokers have a ‘right to expect’ promises to be delivered, says commercial operations and distribution director
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AnalysisAviva recaptures commercial line five star rating following broker engagement drive
The insurer has pursued ‘rigorous engagement’ with brokers in an effort to be ‘visible and engaged’ during the Covid-19 pandemic
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IT InterviewMarkel UK attributes four star report rating to sustainability focus
The insurer has also sought to ensure that Covid-19 has not been ‘an excuse not to pay’ claims, says divisional director
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NewsRevealed: Two insurers awarded five stars in Insurance Times’ 2022 commercial lines report
The results from Insurance Times’ Five Star Rating Report: Commercial Lines 2022 are in and two insurers have achieved a five star rating
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IT InterviewQ&A: People and sustainability focus key drivers for Markel's five star successes
Markel UK’s sales and marketing director Nic Brown speaks to Insurance Times about the insurer’s recent star ratings from brokers, explaining what has contributed to the business’ successful relationships to date
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IT InterviewQ&A: Allianz fully or part settled 93% of its Covid-linked claims where policy wordings provide cover
As Insurance Times conducts this year’s Broker Service Survey, Nick Hobbs, chief regions and distribution officer at Allianz UK, explains why claims are at the core of the insurer’s proposition and how the business is looking to reforge its relationships with brokers
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IT Interview‘Trust is at the heart’ of Covéa Insurance’s five star service success
As the surveys for the 2021/22 Insurance Times five star rating reports were launched last month, Covéa Insurance explains what has kept the underwriter in the number one spot for both commercial and personal lines for the past three years
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NewsBroker Service Survey 2021/2022: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2021/22 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?
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NewsAviva strives to strengthen broker relationships to regain star rating
The insurer plans to use a data-led approach to match brokers’ clients with suitable cover following mixed results in Insurance Times’s Five Star Rating Report: Commercial Lines 2020/21
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NewsRevealed: Two commercial lines insurers awarded five stars each by brokers
The results are in from this year’s Five Star Rating Report: Commercial Lines – which insurers and brokers were ranked as best in their field? Can you guess?
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News‘Feedback not reflective of broker dialogue’ after another disappointing Five Star result – RSA
The insurer said it would welcome a higher rating in Insurance Times’s Five Star Rating Report – Personal Lines 2020/2021, as this is not reflective of its broker dialogue
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NewsRevealed: Two insurers top Insurance Times’s personal lines survey with five stars each
The results for this year’s personal lines five star ratings are in - two insurers have trumped the competition to achieve five stars each, but can you guess who they are?
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IT InterviewBroker service Q&A LexisNexis: How motor insurance underwriting and pricing could evolve
Insurance Times speaks to LexisNexis Risk Solutions about the challenges ahead for brokers operating in the personal lines market
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IT InterviewBroker service Q&A Covéa Insurance: ‘Our aim is to make our required return on capital’
Insurance Times speaks to Covéa Insurance’s director of distribution in personal lines Sue Coffey about the five service areas being explored in the broker survey
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IT InterviewBroker Service Q&A - Markel: ‘We didn’t batten down the hatches when Covid-19 struck’
Insurance Times speaks to Markel UK about the strategic developments over the last 12 months about the five service areas being explored in the broker survey
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IT InterviewBroker Service Q&A: Covéa Insurance: Our Claims team was redeployed quickly to hundreds of homeworking locations
Insurance Times speaks to Covéa Insurance’s director of commercial operations & distribution Keith Hector about the five service areas being explored in the broker survey
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Online onlyBroker Service Survey 2020/21: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2020/21 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?
