Informal communication ‘scope creep’ exposes CPS sector to ‘slowly changing claims environment’

2026-07-08T07:00:00+01:00By Harriet Scott

‘Clients who are using these sorts of informal channels can create contractually and legally binding agreements and, if they then default on those agreements, or if they don’t deliver what the customer thought was being promised, then there’s a risk of being exposed to a claim,’ says partner